Customer Service Shift Lead - Training & Growth

Drake Supermarkets Pty Ltd; Queensland; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding

Management qualifications

Vehicle leasing

Job summary

Drakes Supermarkets invites applications for a Customer Service Supervisor to lead the Customer Service Department and support the Manager in their absence. You will be trained and empowered to maintain high service standards in a busy supermarket setting.

Weekend and closing shifts are required, with a focus on team engagement, merchandising support, and reliable customer care. Join a values-driven retailer with strong progression opportunities.

Qualifications

• Experience in retail or customer service roles.
• Ability to supervise a team and work with management.
• Strong communication and problem-solving skills.

Responsibilities

• Run and supervise the Customer Service Department in the absence of the Manager.
• Ensure high levels of customer service and smooth operations.
• Coordinate weekend and closing shifts.

Skills

Customer service

Communication

Leadership

Merchandising

Job description

Drakes Supermarkets invites applications for a Customer Service Supervisor to lead the Customer Service Department and support the Manager in their absence. You will be trained and empowered to maintain high service standards in a busy supermarket setting.

Weekend and closing shifts are required, with a focus on team engagement, merchandising support, and reliable customer care. Join a values-driven retailer with strong progression opportunities.