Customer Service Scheduler

Humanity Health Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Training & development

Employee Assistance Program

Positive team environment

Accountability culture

Job summary

Humanity Health Group in St Leonards Park NSW is seeking a Customer Service Administrator & Scheduler to coordinate clinician calendars, handle inquiries, and ensure a professional client experience from first contact. You will schedule appointments, manage referrals, generate quotes, and liaise with support coordinators while keeping records up to date.

The role suits someone with admin or customer service background, healthcare exposure, and a calm, solutions‑or‑focused approach.

Qualifications

• Experience in administration, scheduling or customer service
• Healthcare administration experience or familiarity with related industry preferred
• Confident, professional communication and discretion
• Ability to manage multiple priorities and maintain attention to detail
• Proactive, reliable and collaborative team member

Responsibilities

• Schedule and coordinate appointments across clinician calendars
• Provide professional customer service via phone and email
• Manage initial enquiries and referrals, guiding customers through the referral process
• Generate quotes and follow up on approvals
• Communicate with support coordinators regarding referrals and appointments
• Book appointments and manage scheduling changes
• Maintain accurate records and complete administrative tasks to a high standard
• Collaborate with colleagues and take ownership of responsibilities
• Communicate professionally across all levels of the organisation
• Remain calm, organised and solutions-focused under changing priorities

Skills

Scheduling

Customer service

Communication skills

Organisational skills

Independence

Tools

Microsoft Office

Job description

Humanity Health Group – St Leonards Park NSW

Customer Service Administrator & Scheduler

Are you an experienced administration or customer service professional who takes pride in being organised, dependable and professional?

We are looking for a confident and composed Customer Service Administrator & Scheduler who enjoys working in a structured environment, takes ownership of their responsibilities and understands the importance of providing a consistently professional experience to clients and colleagues.

This position would suit someone who brings strong professional judgement, excellent communication skills and a calm, solutions-focused approach to their work.

Who we are

At Humanity Health Group, we care as much about our people as we do our clients. Each day, we help our staff and clients live better lives, providing opportunity and support throughout their journey.

We are in the business of helping people get to where they want to be throughout their lives. That applies equally to our clients and our people.

For our employees, we provide our industry-leading Humanity Life Policy, encouraging our people to cultivate their own version of a balanced life and meaningful career across our global brand family.

About the role

As a Customer Service Administrator & Scheduler, you will play an important role in ensuring our clients receive a professional and efficient service from their first interaction with Humanity Health Group.

Your responsibilities will include:

• Coordinating and scheduling appointments across busy clinician calendars

• Providing professional customer service over the phone and via email to clients and stakeholders

• Managing initial enquiries and referrals and guiding customers through our referral process

• Generating quotes and following up on outstanding approvals

• Communicating with support coordinators regarding referrals and appointments

• Booking appointments for our clinicians and proactively managing scheduling changes

• Maintaining accurate records and ensuring administrative tasks are completed to a high standard

• Working collaboratively with colleagues while taking ownership of your individual responsibilities

• Communicating professionally and respectfully across all levels of the organisation

• Remaining calm, organised and solutions-focused when priorities change or workloads increase

About you

We are particularly interested in hearing from candidates who have established experience in administration, scheduling, customer service, healthcare administration or a similar professional environment.

To be successful, you will:

• Have previous experience scheduling and coordinating appointments

• Have previous administration, customer service, reception or contact centre experience

• Ideally have experience within the NDIS, allied health, healthcare or a related industry

• Bring a professional, respectful and considered approach to workplace communication

• Be dependable and comfortable taking accountability for your responsibilities

• Have the confidence to manage challenging conversations professionally and constructively

• Be able to maintain appropriate confidentiality and discretion when dealing with sensitive client or workplace information

• Be organised and capable of managing competing priorities without losing attention to detail

• Have excellent written and verbal communication skills

• Have strong computer skills, including Microsoft Office

• Be self-motivated and comfortable working independently as well as collaboratively

• Be receptive to feedback and committed to continuously improving

• Contribute positively to a respectful, supportive and professional team environment

• Have a genuine interest in providing an excellent experience for clients and stakeholders

We value people who are reliable, level-headed and solutions-focused, and who understand that a successful workplace relies on professionalism, accountability and respectful communication.

What we offer

At Humanity Health Group, we are committed to supporting our employees' wellbeing and professional development. You will have access to:

• Competitive remuneration

• Ongoing training and professional development opportunities

• Access to our Employee Assistance Program for health and wellbeing support

• The opportunity to work with a passionate and dedicated team

• A professional environment where accountability, collaboration and respectful communication are valued

Humanity Health Group fosters a workplace that actively seeks to include, welcome and value the contributions of all people. We encourage people with disability, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds to apply.