Customer Service Sales Representative

Aveo; Sydney; On-site; AUD 34,000 - 49,000; Full time

Benefits offered by this job

Monthly incentives

Career progression

Purpose-driven work

Health benefits

Job summary

Aveo is hiring a Contact Centre Sales Consultant in Sydney. This permanent full-time role is on-site at the CBD office, Monday to Friday with one rotating Saturday per month and an RDO. You will connect prospective residents and families with retirement living options, coordinate tours, and respond to inquiries across multiple channels.

Training is provided and teamwork matters. The role offers $29.98 per hour + super, with monthly team incentives, career progression, and purpose-driven work

Qualifications

• Experience in customer service, sales or hospitality is valuable.
• Call centre experience isn’t essential; transferable skills welcomed.
• Strong verbal communication and phone skills are important.

Responsibilities

• Connect with prospective Aveo residents and families to explore options.
• Coordinate and book open home tours for Village Sales Managers.
• Respond to enquiries via phone, email, web chat and Facebook.
• Work with a close-knit team to meet targets and deliver a positive experience.

Skills

Verbal communication

Phone skills

Customer service

Sales

MS Office

Willingness to learn

Outlook

CRM systems

Tools

Outlook

CRM systems

Job description

Location: CBD Office, Wynyard | 5 days on-site

Opportunity: Permanent full-time Monday-Friday | 1 Saturday per month (with RDO)

The Opportunity

Ready to be the friendly voice that helps people discover their next chapter? As a Contact Centre Sales Consultant, you’ll connect prospective Aveo residents and their families with retirement living options that suit their needs and lifestyle.

Joining our award-winning Customer Service team, you’ll build relationships, arrange open home tours and help people take their next step with confidence. With full training provided, your communication skills, enthusiasm and customer-first attitude are what matter most.

Whether you’re looking for a career change or keen to develop your skills in a corporate environment, this is an opportunity to build your career while making a genuine difference.

The role operates Monday to Friday, with one rotating Saturday per month and a rostered day off (RDO) in return.

You will

• Connect with prospective residents and their families, helping them explore Aveo’s retirement living options.
• Become a knowledgeable advocate for retirement living, with full training and support to get you started.
• Coordinate and book open home tours for our Village Sales Managers using Outlook and CRM systems.
• Respond to enquiries across phone, email, web chat and Facebook.
• Work collaboratively with a close-knit team to achieve shared targets and create a positive customer experience.

What we offer

• $29.98 per hour + super, with monthly team performance incentives.
• Career progression opportunities, including pathways into Village Sales Manager roles.
• Purpose-driven work with an organisation helping shape the future of retirement living in Australia.
• Health and wellbeing benefits, including paid leave days, health insurance, retail and leisure discounts, annual vaccinations, skin checks, employee referral programs and employee assistance programs.

What you'll bring

• A background in customer service, sales, retail or hospitality is great, but call centre experience isn’t essential. We’re looking for people with transferable skills and a willingness to learn.
• Strong verbal communication and phone skills, with a genuine interest in connecting with older Australians and their families.
• A positive, energetic attitude and a willingness to work towards shared team goals.
• Confidence solving problems, taking initiative and working independently when needed.
• Familiarity with Microsoft Office applications and the ability to learn new systems.

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.