Customer Service & Sales Pro — Grow with Us

Bingo Industries; Narangba; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Referral program - $1500 per friend

Training and progression opportunities

Strong company culture

Employee benefits: novated car leasing

Job summary

Bingo Industries is hiring for a customer service role based in Australia. You will professionally answer enquiries via phone or digital channels, provide a positive customer experience, and apply sales techniques to convert queries into sales.

You will follow Bingo policies, work to rosters, and build strong relationships with customers and colleagues. Join a safety-focused, employee-driven culture with opportunities for training and progression.

Qualifications

• Prior experience in a phone or face to face customer service roles.
• Able to learn concepts and systems quickly.

Responsibilities

• Professionally and efficiently answer voice and/or digital enquiries.
• Provide a superior customer service experience with a positive attitude by adhering to the defined customer standards.
• Use appropriate sales techniques to convert phone queries into sales.
• Ensure Bingo policies and procedures are adhered to consistently and minimise business risk.
• Adhere to rosters and be available for customers when required.
• Communicate effectively and courteously with all employees and external customers.
• Build & sustain key customer / client relationships.
• Role model the Bingo Way in all actions and dealing with colleagues and customers.
• Take an active role in achieving KPIs demonstrating accountability and ownership.

Skills

Phone support

Customer service

Relationship building

Job description

Bingo Industries is hiring for a customer service role based in Australia. You will professionally answer enquiries via phone or digital channels, provide a positive customer experience, and apply sales techniques to convert queries into sales.

You will follow Bingo policies, work to rosters, and build strong relationships with customers and colleagues. Join a safety-focused, employee-driven culture with opportunities for training and progression.