Customer Service Representative

Bingo Industries; Narangba; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Referral program - $1500 per friend

Training and progression opportunities

Strong company culture

Employee benefits: novated car leasing

Job summary

Bingo Industries is hiring for a customer service role based in Australia. You will professionally answer enquiries via phone or digital channels, provide a positive customer experience, and apply sales techniques to convert queries into sales.

You will follow Bingo policies, work to rosters, and build strong relationships with customers and colleagues. Join a safety-focused, employee-driven culture with opportunities for training and progression.

Qualifications

• Prior experience in a phone or face to face customer service roles.
• Able to learn concepts and systems quickly.

Responsibilities

• Professionally and efficiently answer voice and/or digital enquiries.
• Provide a superior customer service experience with a positive attitude by adhering to the defined customer standards.
• Use appropriate sales techniques to convert phone queries into sales.
• Ensure Bingo policies and procedures are adhered to consistently and minimise business risk.
• Adhere to rosters and be available for customers when required.
• Communicate effectively and courteously with all employees and external customers.
• Build & sustain key customer / client relationships.
• Role model the Bingo Way in all actions and dealing with colleagues and customers.
• Take an active role in achieving KPIs demonstrating accountability and ownership.

Skills

Phone support

Customer service

Relationship building

Job description

BINGO is a fully integrated recycling and resource management company that provides solutions across the entire waste management supply chain in Queensland, New South Wales and Victoria. BINGO is at an exciting chapter of its growth journey. Together, we're going to drive change, get inventive and shape the future of our industry. We're going to make Australia waste free, for all of us.

Role & Responsibilities

• Professionally and efficiently answer voice and/or digital enquiries.
• Provide a superior customer service experience with a positive attitude by adhering to the define customer standards.
• Use the appropriate sales techniques to convert phone queries into sales.
• Ensure that Bingo policies and procedures are adhered to consistently and minimise business risk.
• Adhere to rosters and be available for customers when required.
• Communicate effectively and courteously with all employees and external customers.
• Build & sustain key customer / client relationships.
• Role model the Bingo Way in all actions and dealing with colleagues and customers
• Take an active role in achieving your KPI’s demonstrating accountability and ownership.

What Makes You a GOgetter

• Prior experience in a phone or face to face customer service roles
• Passionate about helping customers and providing exceptional service
• Demonstrate ability to grasp concepts and systems quickly

What You Receive As a GOgetter

• Weekly pay for all GOgetters.
• When you join the BINGO family, you have the chance to make $1500 for every friend you bring to BINGO!
• Training and progression opportunities within the BINGO family.
• A strong, employee and safety driven company culture
• Employee benefits such as novated car leasing, discounted health insurance, recognition program and retailer discounts.

At BINGO we are committed to building a workforce that reflects the communities and customers we serve. We are a proud RAP organisation and we are committed to achieving an inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds