Customer Service and Sales Consultant

Medibank; Mackay Regional; On-site; AUD 54,000 - 73,000; Full time

Benefits offered by this job

Health cover discounts

Wellbeing programs

Flexible work

Monthly incentives

Job summary

Medibank is recruiting for a permanent full-time Local Community Consultant based in Mackay. You’ll engage with the local community, help customers choose health cover, and support inquiries in-store, on the phone, online, and in the community.

You don’t need prior health insurance experience; we’ll teach you. If you have customer service, sales, health, retail, or community engagement skills, you could be a great fit. The role includes a flexible rotating roster and some shifts from home.

Qualifications

• You don’t need health insurance experience – we’ll teach you that.
• If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.
• You are: Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who is adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.

Responsibilities

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

Skills

Customer service

Sales

Community engagement

Communication

Job description

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We’re on a mission to create Australia's healthiest workplace. Here’s what that means for you:

• Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
• Subsidised private health insurance + fully subsidised Healthy Living Extras.
• Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.
• Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
• Inclusive culture: Seven Employee Networks supporting belonging and inclusion.

About the role

We have a permanent full-time opportunity for a Customer Service and Sales Consultant at our Mackay store. This role is mainly based at our Mackay store with the opportunity to work some shifts from home as required.

This role includes a flexible rotating roster working Monday to Friday, with Saturday work requied during peak periods. The working hours rotate between 8am – 8pm, with main shift patterns between 9am - 5pm.

As the face of Medibank in your area, you will:

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

Internally referred to as a Local Community Consultant, you will be a part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

What we’re looking for

You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.

You are:

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who is adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.

What you’ll get

• Salary: $63,660 + 12% super + monthly incentives.
• Benefits: Health cover discounts, wellbeing programs, flexible work, and more: https://careers.medibank.com.au/the-medibank-experience/
• Purpose-driven work: Help improve health and wellbeing in your community.

Ready to make a difference? to be part of a team that’s transforming how we connect with our communities and creating better health for better lives.

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us [e-mail] or [phone].

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work