Customer Service & Sales Administrator

Ultra Vision Lighting; Swan Hill; On-site; AUD 45,000 - 48,000; Full time

Benefits offered by this job

No weekends

Semi-flexible hours

Family-owned business

No overtime

Employee discounts

Job summary

Ultra Vision Lighting in Swan Hill, VIC, is seeking a Sales Support & Customer Service Administrator to own the customer experience from first call to order delivery. You’ll handle sales, order processing, stock, and online enquiries in a busy, owner‑operated environment.

You’ll work in a full‑time role, 36–38 hours per week, with semi‑flexible hours, no weekends, and a supportive team in a family‑owned business that values reliability and ownership.

Qualifications

• Experience talking to customers on the phone is preferred.
• Ability to communicate clearly in writing and verbally.
• Willingness to learn our systems and processes.

Responsibilities

• Direct sales calls to the sales team, and respond to email orders and enquiries.
• Process orders end to end and issue them accurately.
• Take and reconcile customer payments; liaise with accounts department.
• Keep stock and inventory tracking accurate with the warehouse.
• Manage website and online enquiries in a shared role.
• Coordinate catalogue and postal mail-outs.
• Keep general office administration ticking along.

Skills

Phone experience

Fluent English

Basic computer skills

Job description

Work type: Full time, permanent — 36-38 hour week

Sales Support & Customer Service Administrator

Work type: Full time, permanent — 36-38 hour week

Location: Swan Hill, VIC

Rate: $33 – $35+ plus super

Own the customer experience from first call to delivered order

Ultra Vision Lighting is a family‑owned Australian manufacturer based in Swan Hill. For 22 years we've designed and built LED lighting for the automotive industry — light bars, driving lights and spotlights — for customers right across the country.

Our long‑standing Customer Service & Sales Administrator is moving on, and we're looking for the right person to step in and make the role their own.

About the role

This role is the hub of the business. You'll be the first voice our customers & dealers hear and the person who makes sure their order gets processed.

It's a broad role and we'll say that plainly: you'll be across sales, order processing, stock and online enquiries rather than doing the same task all day. If you like variety, ownership and being trusted to run your own patch, you'll enjoy it. If you'd rather do one thing on repeat, this isn't the one.

Day to day you'll:

• Direct sales calls to the sales team, and respond to email orders and enquiries.

• Process orders end to end. Typing the orders up & issuing them.

• Take and reconcile customer payments through. Liaise with accounts dept.

• Keep stock and inventory tracking accurate and up to date with warehouse dept.

• Manage website and online enquiries in a shared role.

• Coordinate catalogue and postal mail-outs.

• Keep general office admin ticking along.

About you

We're far more interested in the right person than a long list of tick‑boxes. To do well here you'll need:

• Some experience on the phone and confidence talking to customers with fluent English language.

• Basic computer skills and the willingness to learn our systems.

Beyond that, you'll likely be someone who:

• Stays organised when a few things are moving at once, and knows what to do first

• Is accurate with numbers, pricing and details — orders and invoices need to be right

• Communicates clearly in writing as well as on the phone

• Gets on with it without someone standing over you

No experience with our industry or our software? That's fine. The person currently in the role will train you properly — you won't be handed a login and left to work it out.

What's in it for you

• [$33 – $35+ per hour + super]

• Monday to Friday, 8.30am – 4.30pm (semi‑flexible) with a smoko and lunch breaks

• No weekends, no overtime, no public holidays. When the day's done, it's done — you go home to your family

• A family‑owned business that's been going strong for 22 years, so there's real stability here

• Flexibility when life happens

• Generous discounts on our products

• A genuinely good working environment — a small team, a direct line to the decision‑makers, and good ideas actually get actioned

• Real variety and ownership: you'll run your own area, not read from a script

• Swan Hill living — a five‑minute commute instead of an hour in traffic