Customer Service Representative - Keilor Downs

Commonwealth Bank; City of Melbourne; On-site; AUD 45,000 - 55,000; Full time

Job summary

Commonwealth Bank's Keilor Downs Branch is seeking an enthusiastic Customer Service Representative to help customers with everyday banking needs and to deliver a seamless service experience. You will process transactions, assist with cash and ATM procedures, and educate customers about in-branch technology and digital banking options.

The role emphasizes clear communication, teamwork, and a strong risk-aware culture.

Qualifications

• Entry-level position in Banking focused on customer service.
• Ability to ask the right questions and respond to customer needs.
• Willingness to contribute to a collaborative culture.

Responsibilities

• Respond to customers' transactional banking needs, delivering a seamless customer experience.
• Process transactions including deposits, withdrawals, bank cheques, transfers & CommFX.
• Assist with Cash/ATM procedures.
• Educate and demonstrate in-branch technology and digital banking options for customers.
• Adhere to processes and procedures, including reconciling transactions and managing risk.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market‑leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Keilor Downs Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick‑start your career in Banking with this entry‑level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us, you’ll help customers make the right financial decisions and achieve their dreams.

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Advertising End Date: 21/09/2026