Customer Service Representative - Keilor Downs

CommBank; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

CommBank Keilor Downs Branch is seeking an entry-level Customer Service Representative to help customers with everyday banking needs and provide a smooth service experience.

You will process deposits, withdrawals, cheques and transfers, assist with ATM tasks, and demonstrate our digital banking options while maintaining accuracy and risk controls as part of a busy retail environment.

Qualifications

• Entry-level position in banking with a focus on customer service.
• Strong communication and interpersonal skills.
• Ability to assist customers with transactions and in-branch technology.

Responsibilities

• Respond to customers' transactional banking needs and deliver a seamless experience.
• Process deposits, withdrawals, bank cheques, transfers, and CommFX.
• Assist with Cash/ATM procedures and educate customers on digital banking options.
• Adhere to Bank processes, accurately reconcile transactions, and support risk culture.

Skills

Customer service

Communication

Cash handling

Job description

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster:

• Monday 9.30am - 2.30pm
• Tuesday 12pm-4pm
• Wednesday 12pm-4pm
• Thursday 12pm-4pm
• Friday 12pm-4pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Keilor Downs Branch you'll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience

• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers

• Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture

We're interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position

• A genuine interest in improving the financial wellbeing and lives of our customers

• The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs

• Excellent communication skills & willingness to contribute to a collaborative culture

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us, you'll help customers make the right financial decisions and achieve their dreams.

If this role sounds like the perfect fit then we'd love to hear from you.

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Advertising End Date: 21/09/2026