Customer Service Representative - St Marys

CommBank; Penrith City Council; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Indigenous Employee Network

Job summary

CommBank's St Marys Branch is seeking a part-time Customer Service Representative to support our Retail Banking Services team. This entry-level role focuses on delivering a seamless customer experience across everyday banking transactions, with a fixed roster of 12 hours per week.

You will respond to customer needs, process deposits and withdrawals, demonstrate digital banking options, and uphold our risk culture.

Qualifications

• Entry-level opportunity in banking focusing on customer service.
• Genuine passion for helping customers and improving financial wellbeing.
• Excellent communication and ability to work in a collaborative, busy retail environment.

Responsibilities

• Respond to customers' transactional banking needs and deliver a seamless experience.
• Process deposits, withdrawals, transfers and related transactions.
• Educate customers on in-branch and digital banking options.
• Adhere to bank processes and maintain strong risk culture.

Skills

Customer service

Communication

Team collaboration

Job description

Customer Service Representative - St Marys

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Part Time Roster (12 hours per week)

• Monday: 11.30am - 3.30pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 11.30am - 3.30pm
• Friday: 11.30am - 3.30pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our St Marys Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 23/09/2026