Customer Banking Specialist - Rouse Hill

Commonwealth Bank; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

Commonwealth Bank in Sydney's Rouse Hill Branch is seeking a Customer Banking Specialist to be the public face of our branch, delivering on-site service and holistic banking solutions.

You will have in-depth conversations with customers about home loans, accounts, and digital banking options, assist with enquiries, and process credit applications, while upholding risk controls.

If you are passionate about helping people manage their money and building a career with CommBank, apply today.

Qualifications

• Experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Able to work in a busy, results-driven retail environment and put customers first.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication skills

Financial terms clarity

Job description

Customer Banking Specialist - Rouse Hill

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Full Time Roster (38 hours per week)

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Rouse Hill Branch, you’ll:

Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Support customers with enquiries, maintenance on accounts and process applications for credit products

Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

Excellent communication skills & the ability to articulate financial terms in a clear way

The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.