Customer Service Representative – Heavy.

United Equipment; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

5 weeks leave

9-day fortnight option

Career growth opportunities

United Rewards

Onsite parking

Employee Assistance Program

Annual salary reviews

Uniforms

Job summary

United Equipment Brisbane is seeking a Customer Service Representative to support service operations at our Brisbane branch. You will help maintain relationships across heavy truck rental, sales, and aftermarket, coordinating quotations and service processes to ensure smooth day-to-day operations.

In this role you will communicate with customers, issue quotations, and support service teams. The position offers flexible leave arrangements and career growth opportunities within a national company.

Qualifications

• Excellent customer service and communication skills.
• Professional presentation and approach.
• Previous experience in customer service and/or sales.
• Knowledge of material handling equipment.
• Proven ability to meet targets and achieve results.
• Experience across service functions.

Responsibilities

• Prepare, issue, and follow up equipment repair quotations to achieve acceptance.
• Investigate and resolve customer issues, delivering high-quality service outcomes.
• Maintain regular customer contact to build and strengthen long-term relationships.
• Assist across service teams with day-to-day operational support.
• Accurately record and document customer enquiries, quotations, and service activity.

Skills

Customer service

Professionalism

Sales experience

Material handling equipment

Targets & results

Service functions

Job description

Cutomer Service Representative – Brisbane

We are seeking a motivated and customer-focused Customer Service Representative – Heavy to join our team at our Brisbane branch and support service operations. This role plays a vital part in ensuring our customers' equipment is maintained, repaired, and serviced efficiently, while delivering exceptional customer support across the business. There will be a strong focus on maintaining and enhancing customer relationships across the heavy truck rental, sales, and aftermarket business, working closely with internal teams to support customer needs and drive positive outcomes.

You will be responsible for supporting service administration activities, including repair quotations, customer communication, and coordination of service-related processes to ensure smooth day-to-day operations.

In return, you’ll enjoy great benefits , including 5 weeks of leave* and the option of a flexible 9-day fortnight. If you think this role is a great fit, we’d love to hear from you!

Key Responsibilities.

In this role you will be responsible for the following.

• Prepare, issue, and follow up equipment repair quotations to achieve acceptance.


• Investigate and resolve customer issues, delivering high-quality service outcomes.


• Maintain regular customer contact to build and strengthen long-term relationships.


• Assist across service teams with day-to-day operational support.


• Accurately record and document customer enquiries, quotations, and service activity.

Qualifications and Experience.

The successful candidate will ideally have the following qualifications and experience.

• Excellent customer service and communication skills.


• Professional presentation and approach.


• Previous experience in customer service and/or sales.


• Knowledge of material handling equipment.


• Current ""C"" Class Driver's Licence.


• Proven ability to meet targets and achieve results.


• Experience across service functions.

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• 5 days anniversary leave on top of your 4 weeks.


• Flexibility to work with a monthly day off or a 9-day fortnight if you choose.


• Career Growth: Training, development, and opportunities to advance.


• Great Perks: United Rewards = employee discounts you’ll actually use.


• Strong & Stable: Be part of a national company with a proven track record.

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

Other benefits.

You will also enjoy the following benefits.

• Access to United Rewards program.


• Access to our Employee Assistance Program (EAP).


• Employee referral program.


• Annual salary reviews.


• United uniforms.


• Onsite parking.

100% Australian Owned.

United is proud to be a family-owned Australian company.

National Footprint.

We have United branches located in every state and territory and growing.

Work Flexibility.

Choose to work a standard week, a 9-day fortnight or have a monthly day off.

5 Weeks Leave.

Earn an extra 5 days anniversary leave each year on top of your annual leave.

Start the conversation with our United Equipment Sales Team and we'll help you find the right equipment for the job.