Head of Hub Operations

Splend; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Bonus scheme: Performance-based

Birthday day off

EV salary packaging 15%

Learning & Development platform

Employee Assistance Program

Social budgets

Job summary

Splend is seeking a Head of Operations to lead our national hub network across Sydney, Melbourne, Brisbane, Perth, Gold Coast and Adelaide, building capability and setting standards for safe, efficient operations. You will guide six Hub Managers and own the fleet disposal strategy to maximise value while aligning with commercial targets.

You will develop processes, drive continuous improvement, manage budgets, and collaborate with procurement to optimise cost and service across all markets.

Qualifications

• 10+ years' operational leadership experience, including leading leaders across multiple sites.
• Experience in retail, automotive, logistics, or maintenance sectors in scale-up environments.
• Strong analytical skills with budget, contracts, and procurement management.
• Ability to work with diverse stakeholders under pressure.
• Process-driven mindset with commercial awareness to balance cost and service.

Responsibilities

• Lead six Hub Managers across the national network, ensuring standards, safety and service.
• Collaborate with National Procurement Manager on vehicle acquisition and supplier contracts.
• Own the national operations strategy, standardising processes and improving productivity.
• Coach and develop leadership, build a high-performing operations function.
• Own the national operations budget and ensure WHS compliance.
• Drive fleet disposal strategy to maximise return value.

Skills

Operational leadership

Cross-site leadership

Budget management

Procurement & supplier mgmt

Stakeholder mgmt

Job description

About Us

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if...

• You thrive in fast paced, operational environments and love getting into the detail to make things run smoothly.
• You're energised by leading teams, managing supplier relationships, and driving performance through clear processes and accountability.
• You're ready to make a real impact at a growing company, where your work directly shapes the experience of our customers and the efficiency of our operations.

About the role

As Head of Operations, you'll lead our national hub network across Sydney, Melbourne, Brisbane, Perth, Gold Coast and Adelaide - driving safe, efficient and commercially disciplined operations at scale. You'll lead a team of Managers, setting the standards and building the capability that underpins Splend's growth across Australia. You'll also own fleet disposal strategy - ensuring vehicles exit the fleet at the right time and value to maximise return and keep our fleet profile aligned to commercial targets.

What you'll be doing

• Leading and developing six Hub Managers across the national network, driving consistent operating standards, safety and service delivery in every market
• Working alongside the National Procurement Manager on vehicle acquisition, parts and supplier contracts, including OEM negotiations, to deliver national agreements that improve cost and service outcomes
• Owning the national operations strategy - standardising processes, driving continuous improvement and lifting productivity and customer experience across all hubs
• Coaching and developing your leadership team, building a high-performing operations function and a strong succession pipeline
• Owning the national operations budget and cost base, ensuring WHS compliance and regulatory requirements are met in every state
• Leading fleet disposal strategy to maximise vehicle return value and keep the fleet's age and condition profile aligned to commercial targets

What you'll bring to Splend

• 10+ years' operational leadership experience, including experience leading leaders across multiple sites or locations.
• Experience in retail, automotive, logistics, or maintenance sectors, ideally within a scale up environment.
• Strong analytical skills with confidence managing budgets, maintenance contracts and procurement agreements.
• The ability to work effectively with a wide range of stakeholders in high pressure situations.
• A process driven and problem solving mindset with the commercial awareness to balance cost control and service quality.

Benefits & Support

• Bonus scheme: Opportunity to earn based on your performance
• Day off for your Birthday!
• Salary packaging with 15% employer contributions for Electric Vehicles
• Dedicated Learning & Development platform
• Employee Assistance Program
• Socials: budget for team and company wide social initiatives

Our Process

1. Intro with our Talent team to understand your background, aspirations, and answer your questions.
2. Interview with the hiring manager to discuss your experience and how it aligns with this role.
3. Where it applies, we'll ask you to complete a practical case study.
4. Final interview to discuss Splend's long-term vision and to check any remaining questions.

Diversity & Inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We're dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.

When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.