Customer Service Representative - Bilingual Mandarin

Eightcap; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

A leading online trading provider in Melbourne is seeking an experienced Customer Service Representative to join their team. The ideal candidate will help ensure positive customer interactions and address queries efficiently, playing a key role in supporting the company's growth and commitment to exceptional service. This position thrives in a fast-paced, high-performance environment.

Qualifications

• Strong background in customer service.
• Ability to deliver results in a fast-paced environment.
• Experience addressing customer queries and concerns.

Responsibilities

• Ensure positive and memorable customer interactions.
• Address customer queries and concerns efficiently.
• Support the company's growth through exceptional service.

Skills

Customer service skills

Problem-solving abilities

Attention to detail

Job description

Overview

Eightcap is a dynamic online trading provider focused on delivering great trading tools and professional trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we blend the agility of a fintech innovator with the trust and stability of a regulated financial institution. Our mission is to empower clients to succeed in the markets through seamless, secure, and intuitive trading experiences. With a fast-paced, collaborative, and innovative culture, Eightcap continues to evolve as a leader in the online trading space.

The company is headquartered in Melbourne, Australia, with support offices in the UK, Cyprus, Bulgaria and the Bahamas. Recently recognised as Broker of the Year 2024 at the Global Forex Awards, we pride ourselves on innovation, outstanding customer service, and unwavering integrity in everything we do.

We are seeking an experienced Customer Service Representative to support Eightcap's growth by ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. The ideal candidate will have a strong background in customer service, with a proven ability to deliver results in a fast-paced, high-performance environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.