Client Services Specialist (Chinese)

Capital.com; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Work-life harmony

Generous time off

Employee referral program

Health & pension benefits

Workation: 30 days remote

Volunteer days

Job summary

Capital.com is expanding its team to support Chinese-speaking clients in Australia. You will guide clients through onboarding, KYC, and using the trading platform, resolving questions across live chat, email, and phone.

Build trust and satisfaction while collaborating with multiple departments in a fast-paced, international environment. The role emphasizes strong communication, fluency in English and Chinese, and flexibility to work rotating shifts as part of a dynamic team.

Qualifications

• Fluency in English and Chinese (C1+) is required.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Solutions-oriented mindset with the ability to listen and respond effectively.
• Flexibility to work rotating shifts on a weekly schedule.

Responsibilities

• Deliver responsive, high-quality support to clients via live chat, email, and phone across onboarding and ongoing inquiries.
• Guide clients through the KYC verification process to enable a smooth onboarding journey.
• Walk clients through the trading platform, highlighting features and tools to assist trading.
• Build lasting trust and satisfaction through professional, informed support and training on the platform.
• Stay attuned to financial markets to provide accurate, up-to-date guidance.

Skills

Bilingual English/Chinese

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting‑edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever‑growing talented team.

DrivingCapital.com’s regulated expansion in Australia, you will support our Chinese‑speaking clients, you'll be a trusted first point of contact, guiding clients through onboarding, KYC, and our trading platform while resolving their questions across different channels.

You’ll play a central role in building the trust and long‑term satisfaction that keeps clients trading with us, all while working closely with teams across the business to deliver a seamless client experience. This is a great opportunity to combine strong communication skills with a growing interest in financial markets, in a fast‑paced, international environment.

Responsibilities:

• Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone.
• Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey.
• Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence.
• Build lasting client trust and satisfaction through professional, well‑informed support and platform training.
• Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up‑to‑date guidance.
• Gather and analyze client feedback to identify opportunities that enhance the overall client experience.
• Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently.

Requirements:

• Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language.
• Strong interpersonal skills, with the natural ability to build rapport with clients and colleagues alike.
• A solutions‑oriented mindset, with the ability to listen closely to both client and team needs and respond effectively.
• Excellent verbal and written communication skills.
• Flexibility to work rotating shifts on a weekly schedule.

What will you get in return:

• Competitive Salary:We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony:Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off:Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program:Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits:From medical insurance to pension plans, we’ve got your back. Plus, location‑specific benefits and perks!
• Workation Wonderland:Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days:Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most brilliant teams in the industry.