Customer Service Representative

Commonwealth Bank; Townsville City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Commonwealth Bank in Townsville is seeking a part-time Customer Service Representative at our Townsville branch. You will build relationships with customers through meaningful conversations, respond to everyday banking needs, and ensure transactions are handled accurately and compliantly.

You will also refer complex needs to specialists to deliver holistic banking solutions. rostering is predetermined (Mon-Fri 9:30am–4:30pm).

Qualifications

• Ability to ask questions and find the right solutions with the customer at the centre of everything you do.
• Ability to work independently and refer customers to specialists when needed.
• Experience in a busy retail environment and providing holistic customer solutions.
• Genuine passion for delivering excellent customer service.

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied.
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions.
• Engage with customers by participating in community events and fundraising activities.
• Look out for the safety and wellbeing of your team.

Job description

We are looking for a Customer Service Representative to join our Townsville branch on a part-time basis.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Monday to Friday: 9:30am – 4:30pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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