Customer Service Representative

CommBank; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

CommBank in Broadmeadows is seeking a Customer Service Representative for a part-time role. You will work closely with your Branch Manager and colleagues to deliver great customer experiences and resolve everyday banking needs.

This position requires you to build connections with customers, handle transactions, and refer more complex queries to specialists, while contributing to community events and maintaining a safe team environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to build rapport and resolve queries.
• Comfort working independently and as part of a team.
• Willingness to refer customers to specialists.

Responsibilities

• Engage with customers to understand needs and provide solutions.
• Handle in-branch transactions and ensure accuracy.
• Adhere to bank processes and procedures.
• Contribute to community events and teamwork.
• Ensure safety and wellbeing of the team.

Skills

Customer service

Communication

Query resolution

Team player

Job description

We are looking for a Customer Service Representative to join our Broadmeadows branch on a part-time basis.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Monday, Wednesday, Thursday and Friday: 12 pm - 4 pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.