Customer Service Representative

CommBank; Townsville City; On-site; AUD 30,000 - 39,000; Part time

Job summary

CommBank Townsville branch is seeking a Customer Service Representative on a part-time basis. You will greet customers, handle in-branch transactions, and ensure a smooth, friendly banking experience for personal and small business clients.

You will work closely with the Branch Manager and teammates to understand customer needs, refer to specialists when required, participate in community events, and contribute to a safe, supportive branch environment.

Qualifications

• Ability to ask the right questions and provide customer-centered solutions.
• Passion for service excellence; able to work independently and refer to specialists when needed.
• Ability to work in a busy retail environment while offering holistic customer solutions.
• Genuine passion for meeting customer needs and doing the right thing.

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Respond to customers’ transactional needs in-branch, ensuring they leave satisfied
• Adhere to the Bank’s processes and procedures, including reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team

Skills

Customer service

Communication

Integrity

Job description

We are looking for a Customer Service Representative to join our Townsville branch on a part-time basis.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Monday to Friday: 9:30am – 4:30pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations


• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied


• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions


• Engage with customers by participating in community events and fundraising activities


• Look out for the safety and wellbeing of your team

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do


• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs


• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions


• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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