Customer Service Representative

Cadia Group; Toowoomba Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Profit Share Scheme

Laptop

Training and progression opportunities

ELEVATE platform recognition

WHEREFIT discounts

Employee Assistance Program (UPRISE)

Job summary

Cadia Group in Toowoomba is seeking a Customer Service Representative for its new branch. This full-time role (8am–4pm, Monday to Friday) places you at the heart of delivering great customer experiences, handling enquiries, advising on products, processing orders and preparing quotes to grow existing accounts.

You will build strong customer relationships, follow up sales opportunities and collaborate with sales and operations to ensure accurate orders and smooth outcomes, while developing

Qualifications

• Minimum 2 years' experience in customer service with inbound and outbound activity.
• Proven ability to build and maintain customer relationships and manage accounts.
• Strong communication, listening and problem-solving skills.
• Ability to qualify opportunities and progress sales conversations.
• Detail-oriented with good organisation and multitasking capability.
• Collaborative team player who can work with sales and operations.

Responsibilities

• Handle inbound phone and email inquiries and deliver exceptional service while spotting sales opportunities.
• Build and maintain customer relationships through proactive follow-up and account development.
• Prepare quotes, process orders and manage sales opportunities in EXO and other systems.
• Provide product advice and identify cross-sell and upsell opportunities to support client needs.
• Coordinate with sales and operations to ensure accurate, timely order fulfilment.
• Assist warehouse tasks when required.

Skills

Customer service

Relationship building

Communication

Attention to detail

Account management

Qualifying opportunities

Team player

Sales mindset

Tools

EXO

Job description

Wow customers. Drive sales. Grow your career.

About Cadia

Cadia is a growing, customer-focused business helping keep Australia’s plumbing and water management industries moving. From our roots in Orange, NSW, we’ve built a strong national reputation for quality products, reliable service and genuine customer relationships. As we continue to grow, we’re expanding our team and looking for people who want to roll up their sleeves, make an impact and be part of something bigger. Backed by Jaybro Group, you’ll have the support of a national organisation while enjoying the close-knit culture of a team where your contribution is valued and there’s plenty of opportunity to learn, grow and build your career.

And now,our team is looking for a Customer Service Representative to jump on board at our new Toowoomba branch and be at the heart of delivering great customer experiences

About the Role

In this full-time, Monday to Friday role (8am–4pm), you’ll be the friendly face and trusted point of contact for our customers—helping with enquiries, providing expert product advice, processing orders, preparing quotes and identifying opportunities to grow existing accounts. You’ll build strong customer relationships, follow up sales opportunities and work closely with our sales and operations teams to make sure every order and customer experience runs smoothly. It’s a great opportunity to build your product knowledge, sharpen your sales skills and make a real impact as part of a growing team.

Responsibilities

• Manage inbound phone and email enquiries, delivering exceptional customer service while identifying sales opportunities.
• Build and maintain strong customer relationships through proactive follow-up, account development and outbound sales activity.
• Prepare quotes, process orders and manage sales opportunities using EXO and other business systems.
• Provide product advice and identify cross-sell and upsell opportunities to support customer needs and business growth.
• Work collaboratively with sales and operations teams to ensure accurate, timely order fulfilment and great customer outcomes.
• Assist the warehouse team in operational tasks when required.

Requirements

• 2+ years’ experience in customer service, including inbound and outbound calls and upselling.
• Strong relationship-building and communication skills
• Strong attention to detail, organisation, and account management capability
• Confident in qualifying opportunities and progressing sales conversations
• Self-motivated, adaptable, results-driven, and a collaborative team player

Benefits

People enjoy working at Cadia because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.

• Join a Certified Great Place to Work® with a genuinely supportive and high-performing culture
• Enjoy a competitive salary + Profit Share Scheme + laptop.
• Grow your career with ongoing training, development and real progression opportunities
• Get recognised and rewarded through our ELEVATE platform
• Support your wellbeing with WHEREFIT discounts and our Employee Assistance Program (UPRISE)

As part of the recruitment process, you may be required to complete online assessments, a medical, and a national criminal history check.

Jaybro Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.