Account Manager

(AUS) Ecolab Pty Ltd; Greater Dandenong; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working arrangements

Health and Well-being Subsidy

Leave bonus and MY Days program

Employee Stock Purchase Plan

Job summary

Account Manager role with Ecolab Pty Ltd in Victoria focuses on growing revenue within food and beverage manufacturers by tailoring cleaning and sanitising programs and driving operational efficiency, safety, and quality. You will be a trusted advisor, expanding opportunities and supporting customers with product usage and industry insights.

You will travel across eastern Melbourne region to Gippsland, engage with site stakeholders, and lead activities from on-site testing to business reviews,

Qualifications

• Experience in sales, quality or manufacturing.
• Degree in Food Science, Chemical Engineering, Chemistry or related technical discipline.
• Ability to facilitate clear dialogue with diverse stakeholders at site level and beyond.
• Ability to solve problems and maintain equipment.
• Ability to work autonomously and eagerness to learn.

Responsibilities

• Serve as the primary point of contact for customers, understanding their needs and providing tailored solutions.
• Develop and maintain relationships with key decision-makers at customer sites to drive satisfaction and retention.
• Conduct on-site quality testing, inspections and audits to identify contamination or hygiene issues.
• Provide technical support and troubleshooting for Ecolab products or services.
• Collaborate with cross-functional teams to ensure seamless delivery of products and services.
• Track and analyse key performance metrics to measure account health and identify improvements.
• Facilitate regular business review meetings with customers.

Job description

Are you currently working in the Food & Beverage industry, either in sales, quality or in the manufacturing plant and want to grow your career?

As our Account Manager you will work with food and beverage manufacturers, in the east Melbourne region and across to Gippsland, to enhance operational efficiency, food safety and product quality. You will utilise the vast resources of Ecolab to tailor cleaning and sanitising programs, understand operational efficiency objectives and help reduce the total cost of operations for our customers. Crucially you will identify opportunities for growth within existing accounts and work proactively to expand business revenue. You will do this by being a trusted advisor to customers, providing guidance on best practices, product usage, and industry trends.

In this role you will:

• Serve as the primary point of contact for our customers, understanding their needs and providing tailored solutions.
• Develop and maintain strong relationships with key decision-makers at customer sites to drive customer satisfaction and retention.
• Conduct on-site quality testing, inspections and audits to help customers identify and address potential contamination or hygiene issues.
• Provide technical support and troubleshooting assistance when issues arise with Ecolab products or services.
• Collaborate with cross-functional teams to ensure seamless delivery of products and services to customers.
• Track and analyse key performance metrics to measure account health and identify areas for improvement.
• Facilitate regular business review meetings with your customers

Critical to the role will be your energy and ability to drive sales and business development opportunities, coupled with a tremendous amount of initiative, excelling at identifying and seizing opportunities for Ecolab’s products within the dairy, brewing, beverage, protein and food processing industries.

Our preferred candidate may have:

• Experience in sales, quality or manufacturing
• A degree in Food Science, Chemical Engineering, Chemistry or a related technical discipline is highly regarded; however, equivalent relevant industry experience will also be considered.
• Ability to facilitate clear and open dialogue with diverse stakeholders at site level and beyond.
• Ability to solve problems and maintain equipment
• Ability to work autonomously and hungry to learn!

Don’t worry if you don’t have everything on the list, as training will be given.

This role will require travel to other parts of Victoria and may include overnight stays and occasional night work to meet our customers’ requirements.

Life at ECOLAB:

Our three behavioural shifts are People First, One United ANZ Ecolab Team and Owning the Outcome.

We believe the best teams are diverse and inclusive; there is a world of opportunity that can be found within our growing company and delivering results and demonstrating teamwork drives advancement.

Some of the benefits you could enjoy:

• Flexible working arrangements
• Health and Well-being Subsidy of $250 per year
• Purchased Additional Annual Leave option and MY Days bonus leave program
• Rewarding bonus and incentive programs
• Access to the Ecolab holiday house in Lake Taupo NZ
• Employee Stock Purchase Plan

About Ecolab:

Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and services. Around the world, businesses in food service, food processing, hospitality, healthcare, industrial, mining markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 47,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.