Customer Service Representative

B. Braun Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working conditions

Paid parental leave

17.5% annual leave loading

Career development opportunities

Self-Care Day

Fitness and wellbeing programs

Novated Leasing

Study Assistance Opportunities

Financial Planning Support

Recognition Programs

Job summary

B. Braun Australia Group is seeking a professional Customer Service Representative to join our team in Sydney’s Norwest. You will be the single point of contact for customers across orders, pricing, products and returns for our medical devices portfolio.

You will work closely with the Customer Service Manager to deliver outstanding service and drive customer satisfaction. Key responsibilities include handling inquiries, processing orders, and collaborating with logistics and warehousing to

Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Focus on accountability to see enquiries through to completion.
• High attention to detail and accuracy in data entry.
• Flexible team player with positive attitude.

Responsibilities

• Interact with internal and external customers via email and phone, providing information and addressing concerns in a courteous and professional manner.
• Develop strong relationships with customers, internal B. Braun customers, logistics provider and 3PL warehouses.
• Process orders accurately and efficiently, ensuring timely delivery and invoicing.
• Take ownership of customer queries through to resolution.
• Provide PODs and manage invoice queries, credit and return requests.
• Handle backorder ETAs and identify opportunities for process improvements.
• Collaborate with cross-functional teams on complex customer issues, projects, and process improvements.

Skills

Communication skills

Problem solving

Accountability

Attention to detail

Team player

Tools

SAP

Salesforce

Job description

• Support internal and external customers across B.Braun’s product range
• Variety and responsibility
• Supportive team environment

Your Opportunity

We are looking for a professional and organised Customer Service Representative to join our Customer Service team.

Reporting to the Customer Service Manager, you will be the single point of contact for our customers across all aspects of orders, pricing, products and returns for B.Braun’s high quality product range.

• Support internal and external customers across B.Braun’s product range
• Variety and responsibility
• Norwest location: secure on-site parking
• Supportive team environment

Your Responsibilities

• Interact with internal and external customers via email and phone, providing information and addressing concerns in a courteous and professional manner.
• Develop strong relationships with customers, internal B. Braun customers, logistic provider and 3pl warehouses.
• Process orders accurately and efficiently, ensuring timely delivery and invoicing.
• Take ownership of Customer queries through to resolution.
• Providing PODs
• Invoice queries
• Credit and Return requests
• Backorder ETAs
• Identify opportunities for process improvements and efficiencies.
• Collaborate with cross functional teams on complex customers issues, projects, process improvements.

About You

Ideally, your background will include:

• 5+ years of Customer Service experience in Medical Devices, Pharma, and Healthcare preferred.
• Experience with SAP is essential.
• Experience with Salesforce or other CRM systems is highly desirable
• Strong verbal & written communication skills.
• Excellent problem-solving abilities.
• A flexible team player with positive attitude.
• Focus on accountability and responsibility to see all customer enquiries through to completion
• High attention to detail and accuracy with data entry

Benefits

In return, you’ll have access to and benefit from:

• Flexible working conditions.
• Paid parental leave for both parents and community/volunteering leave.
• 17.5% annual leave loading.
• Tailored career development opportunities.
• Self-Care Day.
• Exclusive fitness and wellbeing programs.
• Novated Leasing
• Study Assistance Opportunities
• Financial Planning Support
• Recognition Programs

About Us

Operating since 1985, the B. Braun Australia Group is dedicated to advancing healthcare across Australia, New Zealand, and the Pacific Islands. Guided by our global mission to drive healthcare advancements through sharing expertise and the power of technology, we deliver innovative medical care solutions that make a meaningful difference in people’s lives.

With a team of approximately 300 skilled professionals and a growing portfolio of solutions, we contribute to health improvements in areas such as Infusion Therapy, Infection Control, Wound Management, Renal Services, Orthopaedics, and more.

Based in Norwest, Sydney, we are proud to be part of the B. Braun family—a global leader in medical technology with over 180 years of history and a presence in more than 60 countries. Together, we are transforming healthcare and empowering better health outcomes worldwide.