Customer Service Representative

B. Braun Group; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working conditions

Parental leave

17.5% annual leave loading

Career development opportunities

Self-C-care Day

Novated Leasing

Study Assistance Opportunities

Recognition Programs

Job summary

B. Braun Australia Group is seeking a proactive Customer Service Representative to manage orders, pricing, products and returns across our high-quality product range. You will be the main contact for customers, supporting internal teams and external partners from order entry to invoicing.

Reporting to the Customer Service Manager, you will build relationships, resolve inquiries and drive process improvements in a hybrid Sydney-based role.

Qualifications

• > 5 years in Customer Service in Medical Devices / Pharma / Healthcare
• Experience with SAP is essential
• Experience with Salesforce or other CRM systems is highly desirable
• Excellent problem-solving abilities
• Flexible team player with positive attitude
• Focus on accountability to complete inquiries
• High attention to data entry accuracy

Responsibilities

• Interact with internal and external customers via email and phone, providing information and addressing concerns professionally
• Develop strong relationships with customers, internal B. Braun customers, logistic providers and 3PL warehouses
• Process orders accurately and efficiently, ensuring timely delivery and invoicing
• Take ownership of customer queries through to resolution
• Provide PODs
• Handle credit and return requests
• Manage backorder ETAs
• Identify opportunities for process improvements and efficiencies
• Collaborate with cross-functional teams on complex customer issues and projects

Skills

Customer service

Problem solving

Team player

Attention to detail

Accountability

Tools

SAP

CRM systems

Job description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Customer Service Representative

Company: B. BRAUN AUSTRALIA PTY. L

Job Location: Norwest, Sydney, New South Wales, Australia

Functional Area: Customer Services

Working Model: Hybrid

Requisition ID: 14266

• Support internal and external customers across B.Braun’s product range
• Variety and responsibility
• Supportive team environment

We are looking for a professional and organised Customer Service Representative to join our Customer Service team.

Reporting to the Customer Service Manager, you will be the single point of contact for our customers across all aspects of orders, pricing, products and returns for B.Braun’s high quality product range.

Your Responsibilities

• Interact with internal and external customers via email and phone, providing information and addressing concerns in a courteous and professional manner.
• Develop strong relationships with customers, internal B. Braun customers, logistic provider and 3pl warehouses.
• Process orders accurately and efficiently, ensuring timely delivery and invoicing.
• Take ownership of Customer queries through to resolution.
• Providing PODs
• Credit and Return requests
• Backorder ETAs
• Identify opportunities for process improvements and efficiencies.
• Collaborate with cross functional teams on complex customers issues, projects, process improvements.

About You

Ideally, your background will include:

• 5+ years of Customer Service experience in Medical Devices, Pharma, and Healthcare preferred.
• Experience with SAP is essential.
• Experience with Salesforce or other CRM systems is highly desirable
• Excellent problem-solving abilities.
• A flexible team player with positive attitude.
• Focus on accountability and responsibility to see all customer enquiries through to completion
• High attention to detail and accuracy with data entry

In return, you’ll have access to and benefit from:

• Flexible working conditions.
• Paid parental leave for both parents and community/volunteering leave.
• 17.5% annual leave loading.
• Tailored career development opportunities.
• Self-Care Day.
• Exclusive fitness and wellbeing programs.
• Novated Leasing
• Study Assistance Opportunities
• Recognition Programs

About Us

Operating since 1985, the B. Braun Australia Group is dedicated to advancing healthcare across Australia, New Zealand, and the Pacific Islands. Guided by our global mission to drive healthcare advancements through sharing expertise and the power of technology, we deliver innovative medical care solutions that make a meaningful difference in people’s lives.

With a team of approximately 300 skilled professionals and a growing portfolio of solutions, we contribute to health improvements in areas such as Infusion Therapy, Infection Control, Wound Management, Renal Services, Orthopaedics, and more.

Based in Norwest, Sydney, we are proud to be part of the B. Braun family—a global leader in medical technology with over 180 years of history and a presence in more than 60 countries. Together, we are transforming healthcare and empowering better health outcomes worldwide.

B. Braun Australia Group, a proud equal opportunity employer, is committed to fostering an inclusive, diverse, and vibrant workplace. We welcome applications from individuals of all backgrounds, including but not limited to, Aboriginal and Torres Strait Islander people, people with disabilities, and those from culturally diverse backgrounds. Together, we aim to reflect and support the diverse customers and partners we serve.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a National Criminal History check and Reference Checks.

B. BRAUN AUSTRALIA PTY. L|Manisha Khare|