Customer Care Agent

Wow Recruitment; Sydney; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Hearing health focus

Career growth opportunities

Supportive team culture with training

Modern Pyrmont office near public tran

Job summary

Wow Recruitment is partnering with a well-established Australian healthcare organisation to recruit a Customer Care Agent in Pyrmont. This full-time permanent role involves being the first point of contact for customers, handling phone, email and online chat with professionalism and empathy.

You will resolve issues, maintain accurate CRM records, and contribute to customer retention while aiming for first-contact resolution.

Qualifications

• Experience in a Customer Service, Customer Care or Contact Centre role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage competing priorities.
• Experience using CRM systems and customer service platforms.
• A positive, empathetic and customer-focused approach.

Responsibilities

• Manage inbound and outbound customer calls in a professional and timely manner.
• Respond to customer enquiries via phone, email and online chat.
• Provide accurate information about products, services and processes.
• Resolve customer concerns and complaints with a focus on first-contact resolution.
• Maintain accurate customer records and documentation within the CRM system.
• Proactively engage with customers to support retention and long-term satisfaction.
• Achieve service KPIs and contribute to team performance goals.
• Collaborate with internal teams to ensure positive customer outcomes.

Skills

Customer service

CRM systems

Communication

Problem solving

Multitasking

Empathy

Job description

Customer Care Agent

• $65,000 - $70,000 + Super
• Pyrmont location | Full Time Permanent Opportunity
• Awesome team environment with ongoing development & promotions within

Are you an experienced customer service professional who enjoys helping people and delivering outstanding service with every interaction?

We're partnering with a well-established Australian healthcare organisation seeking a Customer Care Agent to join their growing team. This is an excellent opportunity for someone who thrives in a customer-focused environment and enjoys solving problems, building relationships and creating positive customer experiences.

As a key member of the Customer Care team, you'll be the first point of contact for customers, providing support across phone, email and online channels while ensuring every interaction is handled with professionalism, empathy and care.

Benefits

• Join a business that helps people hear and live better every day.
• Genuine career growth opportunities within a growing organisation.
• Supportive team culture with full training and ongoing development.
• Modern Pyrmont office close to public transport.
• Monday to Friday role with great work-life balance.

Your Day-to-Day

• Manage inbound and outbound customer calls in a professional and timely manner.
• Respond to customer enquiries via phone, email and online chat.
• Provide accurate information about products, services and processes.
• Resolve customer concerns and complaints with a focus on first-contact resolution.
• Maintain accurate customer records and documentation within the CRM system.
• Proactively engage with customers to support retention and long-term satisfaction.
• Achieve service KPIs and contribute to team performance goals.
• Collaborate with internal teams to ensure positive customer outcomes.

What We're Looking For

• Previous experience in a Customer Service, Customer Care or Contact Centre role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage competing priorities.
• Experience using CRM systems and customer service platforms.
• A positive, empathetic and customer-focused approach.