Customer Service Representative

Kg Talent; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Metroll is seeking a Customer Service Representative in Minto to be the first point of contact for customers, handling enquiries, quotes and order processing. You will coordinate with sales, production and logistics to ensure on-time delivery and accurate records in the system.

The role emphasises building client relationships, delivering a positive customer experience, and providing product information to builders and trade partners in a fast-paced manufacturing environment.

Qualifications

• Previous experience in customer service, internal sales, administration or a similar role.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence using computer-based systems and MS Office.
• Experience in manufacturing or construction industries is beneficial.

Responsibilities

• Responding to customer enquiries via phone, email and face-to-face interactions.
• Preparing quotations and processing customer orders accurately and efficiently.
• Providing product information and support to customers, builders, contractors and trade partners.
• Coordinating with production and logistics teams to ensure timely delivery of orders.
• Managing customer records and maintaining accurate data within company systems.
• Resolving customer issues and enquiries in a professional and timely manner.
• Building and maintaining strong relationships with new and existing customers.
• Assisting the sales team with administrative and customer support activities.

Skills

Customer service

Internal sales

Administration

Microsoft Office

Communication

Multitasking

Tools

Microsoft Office

Job description

Customer Service Representative | Metroll Minto

Join one of Australia's leading manufacturers and suppliers of quality steel building products.

Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a motivated and customer-focused Customer Service Representative to join our team at Minto and play a key role in delivering exceptional service to our valued customers.

About the Role

As a Customer Service Representative, you will be the first point of contact for customers, providing professional support and ensuring a positive customer experience from initial enquiry through to order fulfilment.

Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.

Your responsibilities will include:

• Responding to customer enquiries via phone, email and face-to-face interactions
• Preparing quotations and processing customer orders accurately and efficiently
• Providing product information and support to customers, builders, contractors and trade partners
• Coordinating with production and logistics teams to ensure timely delivery of orders
• Managing customer records and maintaining accurate data within company systems
• Resolving customer issues and enquiries in a professional and timely manner
• Building and maintaining strong relationships with new and existing customers
• Assisting the sales team with administrative and customer support activities

About You

To be successful in this role, you will bring:

• Previous experience in customer service, internal sales, administration or a similar role
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational skills
• The ability to manage multiple priorities in a fast-paced environment
• Confidence using Microsoft Office and computer-based systems
• A positive attitude with a strong commitment to customer satisfaction
• Experience within manufacturing, construction, building products or industrial industries
• Knowledge of steel building products or the construction industry
• Experience working with customer, sales or order management systems

Why Join Us?

When you join Metroll, you will enjoy:

• The opportunity to join a well-established Australian manufacturing business with a strong reputation
• Stable, full-time employment based in Minto
• A supportive team culture and collaborative work environment
• Ongoing training and professional development opportunities
• The opportunity to build a long-term career within a growing national organisation

If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Metroll is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.