Customer Service Representative

Primo Smallgoods; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance Discounts

Exclusive Primo Savings

Free Onsite Parking

Experience in FMCG

Job summary

Primo Smallgoods is seeking a customer-focused professional to join our team in Sydney. You will process orders, handle enquiries, and support sales and distribution with data entry, pricing updates and stock coordination.

You will build strong relationships with customers and internal stakeholders, using MS Office to manage records and communicate effectively in a fast-paced FMCG environment.

Qualifications

• Strong customer service skills with the ability to provide effective solutions and manage customer enquiries professionally.
• Proven ability to build relationships and work collaboratively with customers and cross-functional stakeholders.
• Proficiency in Microsoft Office applications and willingness to learn new systems.
• Strong organisational, communication, problem-solving and time management skills, with the ability to work as a team and adapt to changing priorities.

Responsibilities

• Process customer orders accurately and respond to order-related enquiries in a timely manner
• Service existing customers by responding to product and service-related enquiries
• Resolve customer issues by identifying concerns, providing solutions and following through to completion
• Build and maintain strong customer relationships through ongoing communication and support
• Support Sales teams with customer enquiries, data entry, and claims resolution activities
• Assist Distribution Centre teams with order processing, delivery requirements, and prioritisation requests
• Collaborate with internal stakeholders regarding stock availability and potential shortages
• Maintain customer records, manage pricing updates, and communicate stock shortage impacts to relevant stakeholders

Skills

Customer Service

Relationship Building

MS Office

Time Management

Teamwork

Communication

Problem Solving

Tools

MS Office

Job description

Key Responsibilities

Process customer orders accurately and respond to order-related enquiries in a timely manner

Service existing customers by responding to product and service-related enquiries

Resolve customer issues by identifying concerns, providing solutions, expediting corrections and following through to completion

Build and maintain strong customer relationships through ongoing communication and support

Support Sales teams with customer enquiries, data entry, and claims resolution activities

Assist Distribution Centre teams with order processing, delivery requirements, and prioritisation requests

Collaborate with internal stakeholders regarding stock availability and potential shortages

Maintain customer records, manage pricing updates, and communicate stock shortage impacts to relevant stakeholders

What You'll Bring

Experience managing orders, customer records, pricing administration and general sales support activities

Strong customer service skills with the ability to provide effective solutions and manage customer enquiries professionally

Proven ability to build relationships and work collaboratively with customers and cross-functional stakeholders

Proficiency in Microsoft Office applications and willingness to learn new systems

Strong organisational, communication, problem-solving and time management skills, with the ability to work as a team and adapt to changing priorities

Why Join Primo?

At Primo, we're committed to creating a workplace where people feel supported, valued, and connected. You'll also enjoy:

Discounts on health insurance and a range of leading retail partners

Exclusive savings at the Primo butcher & deli shop

Free onsite parking for an easy commute

Gain experience working in a leading FMCG organisation

If you're a customer-focused professional who thrives in a fast-paced environment, we'd love to hear from you.