Customer Service Representative

Waterco; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Waterco & Davey Water is seeking a Customer Service Representative to join the Rydalmere head office. You will be the main contact for customers, handle inquiries, process orders and work with Sales, Warehouse and other teams to ensure excellent service.

Ideal candidates are customer-focused, well-organised and comfortable communicating with people. Experience in customer service and ERP systems is preferred; Epicor experience is highly regarded.

Qualifications

• Experience in customer service, administration or sales support.
• Excellent verbal and written communication skills.
• Organised and detail oriented with strong multitasking.
• Proficient in Microsoft Office and ERP systems.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process orders and enter data accurately in the ERP system.
• Provide product, pricing, and availability details.
• Coordinate with Sales, Warehouse and Logistics teams.
• Maintain accurate customer and order information in Epicor ERP.
• Prepare quotations and support customers with product questions.
• Follow up on orders, backorders, and deliveries.
• Assist during busy periods and support the wider team.

Skills

Customer service

ERP systems

Microsoft Office

Communication

Tools

Epicor ERP

Job description

Waterco | Rydalmere, NSW
Full-time | Monday to Friday

About the Role

Waterco & Davey Water is a leading Australian manufacturer and distributor of water treatment, pool and spa products, with operations across Australia and international markets. We are currently looking for a Customer Service Representative to join our team at our Rydalmere head office.

As a Customer Service Representative, you will be an important point of contact for our customers and internal teams. You will manage customer enquiries, process orders and work closely with Sales, Warehouse and other departments to ensure customers receive a high level of service. This is a great opportunity for a customer-focused professional who enjoys building strong relationships, solving problems and working in a busy team environment.

Your responsibilities will include:

Responding to customer enquiries via phone and email in a professional and timely manner

Processing customer orders and ensuring accurate and efficient order entry

Providing customers with product, pricing, availability and delivery information

Following up orders, backorders and deliveries

Assisting with customer enquiries and complaints and resolving issues promptly

Liaising with the Sales, Warehouse, Logistics and other internal teams to coordinate customer requirements

Maintaining accurate customer and order information in Epicor ERP

Using Epicor ERP to process and monitor customer orders, check product availability and assist with order and inventory enquiries

Preparing quotations and assisting customers with product enquiries where required

Following up outstanding customer requests and ensuring enquiries are resolved

Supporting the wider Customer Service team during busy periods

Building and maintaining positive relationships with customers and internal stakeholders

About You

We are looking for someone who is customer-focused, organised and confident communicating with people.

To be successful in this role, you will ideally have:

Previous experience in customer service, administration, sales support or a similar role

Excellent verbal and written communication skills

A professional and friendly approach when dealing with customers

Strong attention to detail and accuracy

Good organisational and time management skills

The ability to manage multiple enquiries and priorities in a busy environment

Strong problem-solving skills and a willingness to take ownership of customer issues

Good computer skills and confidence using Microsoft Office and ERP systems

Experience using Epicor ERP would be highly regarded

The ability to work effectively as part of a team

A positive, proactive and reliable attitude

Experience in a manufacturing, distribution, wholesale, plumbing, pool or water treatment environment would be advantageous, but is not essential.

Why Join Waterco?

Join an established Australian company with a strong international presence

Work with a supportive and experienced team

Be part of a business that designs and manufactures products used across Australia and internationally

Opportunity to develop your customer service and product knowledge

Stable Monday-to-Friday role based at our Rydalmere head office

Work in a role where your contribution directly supports our customers and business