Client Coordinator

True Water Australia; Maclean; On-site; AUD 60,000 - 80,000; Full time

Job summary

True Water is seeking a motivated and organised Client Coordinator to support our clients and internal teams across service and project activities. This role coordinates client communications, manages documentation, and ensures smooth delivery of products and services.

You will act as the central point of contact for clients while providing administrative support to sales, technical, consultancy, and service teams, helping maintain high standards of customer service and project coordination.

Qualifications

• Minimum 2 years' experience in client coordination or project administration.
• Ability to work independently with a proactive and energetic approach.
• Strong understanding of administrative, coordination, and customer service practices.
• High attention to detail with strong problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Knowledge of office management systems and procedures.
• Strong time management skills with the ability to prioritise tasks effectively.
• Excellent organisational skills and the ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• High School Certificate; additional admin/project/sales/customer service qualifications are advantageous.

Responsibilities

• Completing and maintaining documentation throughout service and project delivery.
• Acting as the primary point of contact for clients and providing high-quality customer support.
• Coordinating the delivery of products, services, technicians, and external suppliers.
• Managing supplies and monitoring stock levels.
• Supporting and coordinating activities across sales, consultancy, and service teams.
• Assisting in the preparation of regular reports and internal documentation.
• Organising and scheduling client appointments, site visits, and internal meetings.
• Ensuring clear communication between clients and internal teams to support efficient service delivery.

Skills

Communication skills

Time management

Organisational skills

Problem-solving

Proactive attitude

Education

High School Certificate

Administration / PM or sales qualification advantageous

Tools

Microsoft Excel

Microsoft Word

Office software

Job description

True Water is a private water utility and the leading provider of wastewater treatment solutions across Australia, New Zealand, and the Pacific Islands. We are committed to delivering innovative infrastructure solutions while fostering a positive, inclusive, and high-performing workplace. We believe our people are our greatest strength and value collaboration, initiative, and professional growth.

About the role

True Water is seeking a motivated and organised Client Coordinator to support our clients and internal teams across a range of service and project activities. This role plays a key part in coordinating client communications, managing documentation, and ensuring the smooth delivery of products and services. The Client Coordinator will act as a central point of contact for clients while providing administrative and operational support to sales, technical, consultancy, and service teams.

Key responsibilities

Completing and maintaining documentation throughout service and project delivery

Acting as the primary point of contact for clients and providing high-quality customer support

Coordinating the delivery of products, services, technicians, and external suppliers

Managing supplies and monitoring stock levels

Supporting and coordinating activities across sales, consultancy, and service teams

Assisting in the preparation of regular reports and internal documentation

Organising and scheduling client appointments, site visits, and internal meetings

Ensuring clear communication between clients and internal teams to support efficient service delivery

About you

Minimum 2 years' experience in a client coordination, project administration, or similar role

Ability to work independently with a proactive and energetic approach

Strong understanding of administrative, coordination, and customer service practices

High attention to detail with strong problem-solving skills

Proficiency in Microsoft Office, particularly Excel and Word

Knowledge of office management systems and procedures

Strong time management skills with the ability to prioritise tasks effectively

Excellent organisational skills and the ability to manage multiple tasks simultaneously

Strong written and verbal communication skills

High School Certificate: additional qualifications in administration, project management, sales, or customer service are advantageous but not essential

Why Join True Water?

At True Water, we're proud to foster a supportive and collaborative culture that values growth, innovation, and sustainability. When you join our team, you'll enjoy:

Be part of a licensed private water utility - not just an installer.

Work on landmark infrastructure projects - mine camps, eco-resorts, council utilities, and remote communities.

Genuine variety - no two projects are the same, from $50k pump upgrades to multi-million-dollar WWTP builds.

The chance to work with industry-leading wastewater technologies.

Being part of a growing company shaping the future of sustainable infrastructure.

Competitive base salary plus performance-based incentives.

Flexible working hours and/or days may be considered for the right candidate