Customer Service Representative

Johnson & Johnson Co.; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration package

18 weeks parental leave

Wellbeing Day

Life insurance

Job summary

Johnson & Johnson is seeking a Customer Service Representative for a 12-month contract in Sydney, NSW. You will deliver exceptional service to internal and external customers, manage inquiries, and support cross-functional teams to ensure orders, bookings and invoicing meet high-quality standards.

Ideal candidates will have strong MS Office, CRM and ERP skills, experience with SFDC or SAP, and a proven ability to manage competing priorities while maintaining excellent written and verbal

Qualifications

• Experience in commercial relationships and negotiation.
• Ability to translate customer needs into business requirements.
• Proven ability to handle multiple competing priorities.

Responsibilities

• Handle customer and stakeholder inquiries and complaints, taking ownership and escalating when required.
• Manage customer and commercial team interactions through telephony services.
• Ensure all customer orders, bookings and invoices are processed accurately in line with J&J Quality Systems & SOPs.
• Collaborate with Finance, Warehouse, Supply Chain and Commercial teams to support nationwide operations.

Skills

MS Office

CRM

ERP

Negotiation

Communication

Tools

SFDC

SAP

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Customer Management Job Sub Function: Non-Technical Customer Service Job Category: Professional All Job Posting Locations: North Ryde, New South Wales, Australia

Job Description

About MedTech Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments. Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process. They ensure that each Customer’s experience is of the highest standard possible, while contributing as part of a productive and successful team. Everything we do must be of the highest quality. This is a 12-month contract in Sydney, NSW.

Responsibilities

Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required. Managing customer and commercial team interactions through telephony services. Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s. Contribute to the National Customer Service Network providing support when needed. Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc. Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.

About You

Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.) Office skills: Standard office telephone, Email, Outlook Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications Experience in commercial relationship and negotiation, able to handle Customer interaction. Demonstrated ability to translate Customer needs into business requirements. Proven ability to handle multiple competing priorities

Required & Preferred Skills

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/. Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive. Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.

Why Choose Us

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

All applicants must have rights to work in Australia.

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