Customer Service Representative

Matrix Education; Sydney; Hybrid; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Convenient campus locations across SYD

Job summary

Matrix Education is seeking casual Customer Service Representatives to support our campuses across Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta. You will handle inquiries, support enrolments and help maintain positive student and client relationships.

This role offers 3–4 days per week with weekend shifts, full on-the-job training, and a friendly team environment in Sydney's campuses.

Qualifications

• Minimum two years experience in customer service, administration or call centre.
• Outstanding verbal and written communications skills, with a confident, polite and professional approach.
• Keen attention to detail when documenting and entering information.
• Ability to remain calm and focused during busy periods.
• Flexible attitude, hardworking and results driven.
• Friendly and approachable nature – you genuinely enjoy helping others.
• Strong problem-solving skills – you think on your feet and stay composed under pressure.
• Great multitasking abilities – handling calls while updating systems and notes.
• Experience using CRM systems (Salesforce CRM experience is a big plus).

Responsibilities

• Day-to-day operational management of the Matrix campus.
• Responding to inbound telephone, email and face-to-face enquiries.
• Making outbound sales and engagement calls.
• Ownership of end-to-end enrolment management, from trial lessons, enrolment to retention.
• Management of customer profiles and enrolments on the CRM.
• Delivery of internal communications at the campus level.
• Providing support to staff and students onsite.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Calm under pressure

Flexible attitude

Friendly and approachable

Problem solving

Multitasking

CRM experience

Tools

Salesforce CRM

Job description

Matrix Education is now hiring casual Customer Service Representatives for our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta campus.

Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield & Parramatta

Casual | 3 – 4 days per week

Matrix Education is hiring part time Customer Service Representatives to join the team at our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta locations. Working hours are 3 to 4 days per week, including at least one weekend shift.

As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided.

Thepositionisidealforacustomerserviceprofessionalwhoislookingtotakethenextstepintheircareerandgrowwithinanorganisation.

What you’ll do…

• DaytodayoperationalmanagementoftheMatrixcampus.
• Respondingtoinboundtelephone,emailandfacetofaceenquiries.
• Makingoutboundsalesandengagementcalls.
• Ownershipofendtoendenrolmentmanagement,fromtriallessons,enrolmenttoretention.
• ManagementofcustomerprofilesandenrolmentsontheCRM.
• Deliveryofinternalcommunicationsatthecampuslevel.
• Providingsupporttostaffandstudentsonsite.

What you’ll need…

• Minimumtwoyears’experienceincustomerservice,administrationorcallcentre.
• Outstandingverbalandwrittencommunicationskills,withaconfident,politeandprofessionalapproach.
• Keenattentiontodetailwhendocumentingandenteringinformation.
• Abilitytoremaincalmandfocusedduringbusyperiods.
• Flexibleattitude,hard-workingandresultsdriven.
• Friendlyandapproachablenature–yougenuinelyenjoyhelpingothers.
• Strongproblem-solvingskills–youthinkonyourfeetandstaycomposedunderpressure.
• Greatmultitaskingabilities–handlingcallswhileupdatingsystemsandnotes.
• ExperienceusingCRMsystems(SalesforceCRMexperienceisabigplus).

A few of our perks…

• Convenient campus locations across Sydney,