Customer Service Representative

Cenversa; Sydney; In loco; AUD 30.000 - 47.000; Part-time

Vantaggi offerti da questo lavoro

Competitive Salary Package

Employee Discounts on Pet Products

Profit Share Program

Employee Assistance Program

Service Awards and Employee Recognitio

Descrizione del lavoro

Central Pet, a division of the Cenversa group, is seeking a Part-Time Customer Service Representative in Huntingwood, NSW. You will handle sales orders by phone and email, maintain customer records, and support the sales and marketing teams with a proactive, can-do attitude.

The role is 3 days per week (Mon-Thu), offers competitive benefits, and a staff discount program. Previous customer service experience and familiarity with the pet industry are highly regarded.

Competenze

• Previous experience in a customer service environment.
• Experience in the pet, vet or animal industries advantageous.
• Ability to multitask whilst working to strict deadlines.
• High level of attention to detail.
• Maintain a strong and positive 'can do' attitude.
• High level of communication skills and rapport-building ability over the telephone.

Mansioni

• Processing of sales orders received via telephone and electronically
• Ensuring KPI's and targets are met
• Maintaining contact with customers from order through to delivery - especially if there are any delays in supply or shipping
• Ensuring customer records are kept up to date
• Keeping in touch with existing customers, advising of product promotions and sales
• Providing administration support to the sales team
• Assisting in marketing activities

Conoscenze

Customer service

Pet industry experience

Multitasking

Attention to detail

Communication skills

Can-do attitude

Descrizione del lavoro

Central Petis a division of the Cenversa group of companies, specialising in the distribution of high-quality products across all pet needs. We have an excellent opportunity for aPart-Time, Customer Service Representative, located in Huntingwood, NSW. The role is 3 days per week: Monday to Thursday, flexible.

Competitive Salary Package

Employee Discounts on Pet Products

Profit Share Program

Employee Assistance Program

Service Awards and Employee Recognition

Duties:

Processing of sales orders received via telephone and electronically

Ensuring KPI's and targets are met

Maintaining contact with customers from order through to delivery - especially if there are any delays in supply or shipping

Ensuring customer records are kept up to date

Keeping in touch with existing customers, advising of product promotions and sales

Providing administration support to the sales team

Assisting in marketing activities

Skills & Experience:

Previous experience in a customer service environment

Previous experience in the pet, vet or animal industries advantageous

Ability to multitask whilst working to strict deadlines

High level of attention to detail

Maintain a strong and positive 'can do' attitude

High level of communication skills and rapport-building ability over the telephone

Strong work ethic, integrity and service orientation

Very driven and motivated

Central Petis a division of the Cenversa group of companies, specialising in the distribution of high-quality products across all pet needs.

Cenversa is an Australian owned and operated, animal health wholesaler - supplying products to veterinarians and pet stores across Australia. In operation for over 60 years we're experiencing steady growth and currently employ over 160staff across Australia. It's an exciting time to join our team!