Customer Service Representative

Cenversa; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Employee Discounts on Pet Products

Profit Share Program

Employee Assistance Program

Service Awards and Recognition

Job summary

Cenversa, via its Central Pet division, is seeking a part-time Customer Service Representative in Huntingwood, NSW. The role supports the sales team, handles orders by phone and email, and maintains customer records while promoting products and meeting KPIs.

The position offers a competitive salary package, employee discounts on pet products, and a profit share program. It is a great entry into a long-standing, Australian-owned company with a strong service orientation.

Qualifications

• Previous experience in a customer service environment.
• Previous experience in the pet or animal industries is advantageous.
• Ability to multitask while meeting deadlines.
• High attention to detail and strong communication skills.

Responsibilities

• Process sales orders received by phone and electronically.
• Meet KPI targets and service levels.
• Maintain up-to-date customer records and order status.
• Advise customers of promotions and product availability.
• Provide admin support to the sales team and assist with marketing activities.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Team player

Tools

Microsoft Office

Job description

Central Pet is a division of the Cenversa group of companies, specialising in the distribution of high-quality products across all pet needs. We have an excellent opportunity for aPart-Time, Customer Service Representative, located in Huntingwood, NSW. The role is 3 days per week: Monday to Thursday, flexible.

Competitive Salary Package

Employee Discounts on Pet Products

Profit Share Program

Employee Assistance Program

Service Awards and Employee Recognition

Duties:

Processing of sales orders received via telephone and electronically

Ensuring KPI’s and targets are met

Maintaining contact with customers from order through to delivery - especially if there are any delays in supply or shipping

Ensuring customer records are kept up to date

Keeping in touch with existing customers, advising of product promotions and sales

Providing administration support to the sales team

Assisting in marketing activities

Skills & Experience:

Previous experience in a customer service environment

Previous experience in the pet, vet or animal industries advantageous

Ability to multitask whilst working to strict deadlines

High level of attention to detail

Maintain a strong and positive ‘can do’ attitude

High level of communication skills and rapport-building ability over the telephone

Strong work ethic, integrity and service orientation

Very driven and motivated

Central Pet is a division of the Cenversa group of companies, specialising in the distribution of high-quality products across all pet needs.

Cenversa is an Australian owned and operated, animal health wholesaler – supplying products to veterinarians and pet stores across Australia. In operation for over 60 years we’re experiencing steady growth and currently employ over 160staff across Australia. It's an exciting time to join our team!

Your application will include the following questions:

• How many years' experience do you have as a Customer Service Representative?
• Which of the following statements best describes your right to work in Australia?
• Do you have experience in a sales role?
• Which of the following Microsoft Office products are you experienced with?
• What's your expected annual base salary?

Cenversa is totally dedicated to enriching people’s lives by supporting the wellness of animals and pets. Working in harmony with our business partners, Cenversa’s role is to provide a central source of supply for products and services across a diversified group of companies to our highly valued shareholder and customers. These include veterinarians, pet retail specialists, animal health professionals and pet owners.

Source: this is an extract from the company’s own website.

Cenversa is totally dedicated to enriching people’s lives by supporting the wellness of animals and pets. Working in harmony with our business partners, Cenversa’s role is to provide a central source of supply for products and services across a diversified group of companies to our highly valued shareholder and customers. These include veterinarians, pet retail specialists, animal health professionals and pet owners.

Source: this is an extract from the company’s own website.