Customer Service Representative

Mizuno Oceania Corporation P/L; City of Melbourne; Presencial; AUD 48 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual staff discounts

Hybrid work up to 2 days remote

Nespresso coffee machine

Resumo da oferta

Mizuno Oceania Corporation P/L in Melbourne is seeking a friendly Customer Service Representative to support our retail customers in the Sport department. You will handle orders, returns, and inquiries within a small team and independently when needed.

You will collaborate with Accounts, Sales and Marketing, and help manage e-commerce campaigns. The role offers hybrid work up to 2 days remote, staff discounts, and a supportive team culture.

Qualificações

• Friendly communication and professional telephone manners.
• Experience with high-volume data entry and order processing.
• Ability to work in a small team and independently.

Responsabilidades

• Review incoming daily orders ensuring accuracy on product and account details.
• Process requests, cancellations, and returns on existing orders as required.
• Liase with Accounts, Sales and Marketing as required.
• Monitor compliance with programs to ensure orders are entered with correct terms.
• Review and process daily and weekly reports.
• Resolve account queries including invoice and shipping issues promptly.
• Assist with preparation and facilitation of E-commerce sale periods.
• Ensure accuracy of orders on Marketplace and liaise with 3rd Party Logistics.
• Maintain up-to-date knowledge of Mizuno products.
• Daily data entry with high accuracy and other ad-hoc admin tasks.

Conhecimentos

Customer service

Call centre

Data entry

Time management

Multitasking

Independent work

Descrição da oferta de emprego

Mizuno believes in the transformative power of sport.

This belief inspires our mission seamlessly "To be the brand of choice for dedicated athletes, customers and sports fans in their relentless pursuit of “better” with our own core values of Innovation, Sustainability, Performance, Inspiration, Passion and Trustworthiness.

Our Oceanic team of 60 (Australia & NZ) live these values every day. We're a friendly bunch with our Head Office in Mulgrave Vic. We're super busy but we support each other to get the job done!

About The Role

The Customer Service Representative is responsible for ensuring that our retail business customer needs are promptly met to maintain an excellent level of service. Working in a small team, you will assist with servicing the customers of the Sport department as operationally required.

Key Responsibilities

Review incoming daily orders ensuring accuracy on product and account details.

Processing requests/cancellations/returns on existing orders as required by the customer, account and/or sales representatives.

Liase with relevant departments including Accounts, Sales and/or Marketing as required.

Monitor compliance with programs to ensure orders are entered with correct terms.

Review and process daily and weekly reports.

Resolve account queries as needed, including invoice and shipping errors, returns, and general issues for internal and external accounts in a timely and professional manner.

Assist with the preparation and facilitation of E-commerce sale periods.

Ensuring accuracy of orders on Marketplace and/or liaising with 3rd Party Logistics where required

Maintain up-to-date knowledge of Mizuno products.

Daily data entry with high accuracy and other ad-hoc administrative tasks as required.

Keys Skills

You will have:

Friendly communication skills (both verbal and written)

Great time management

Ability to multitask without compromising quality of work.

Ability to work independently whilst part of a small team.

Ideally you will have some previous customer service Call Centre experience with high volume data entry.

Annual $600 FREE product allowance for our sport and/or golf products

Great staff discounts if you want to purchase even more.

Opportunity to Work from home up to 2 days per week once trained.

Loyalty Leave days (extra leave benefits from 3 yrs onwards).

Casual work wear, smart casual or wear Mizuno gear everyday

Free parking on site

Friendly, supportive team environment

and…..a Nespresso coffee machine with many pod choices (…plus biscuits!)

Role is available now.