Retail Sales Associate

New Balance, Inc.; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

40% discount for you and your inner圈

Footwear & apparel uniform provided

Paid day off for your birthday

Job summary

New Balance Melbourne QV store is seeking a highly motivated Retail Sales Associate to deliver exceptional customer service, drive sales through consultative selling, and share product knowledge across footwear and apparel. You will maintain store visuals and support stock operations while contributing to team objectives.

The role suits someone with enthusiasm for retail, fashion and sports trends, a polished presentation, and strong communication skills to connect with customers and the New

Qualifications

• Experience in customer-focused retail preferred.
• Ability to consultatively sell and match customer needs with products.
• Excellent communication and professional presentation.
• Interest in retail, fashion and sports trends.
• Polished appearance and brand alignment.

Responsibilities

• Deliver personalized customer service.
• Drive sales through consultative selling.
• Share product knowledge across footwear and apparel.
• Maintain visual merchandising standards.
• Support stock operations and stockroom organization.
• Contribute to achieving individual and company objectives.

Skills

Customer service

Consultative selling

Product knowledge

Communication skills

Positive attitude

Job description

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

We are looking for a highly motivated and customer-oriented Retail Sales Associate to join our QV Melbourne Store!

As part of the New Balance team, you will play a key role in bringing the New Balance experience to life, your responsibilities include:

Delivering exceptional, personalised customer service to every customer, fostering authentic and meaningful connections.

Driving sales through consultative selling, understanding each customer’s needs and matching them with the right product

Confidently sharing product knowledge across footwear and apparel

Maintaining exceptional visual merchandising standards, ensuring the store reflects the quality and heritage of the brand

Supporting stock operations including delivery processing, replenishment, and stockroom organisation.

Desire to challenge yourself to achieve individual and company objectives.

To be successful you will have:

Previous experience in a customer-focused retail environment (highly regarded)

Confidence in consultative selling and sharing detailed product knowledge

A polished and professional presentation with excellent communication skills

An appreciation for quality product, craftsmanship, and performance innovation

Energetic and positive can-do attitude

A keen interest in retail, fashion and sporting trends

What we offer in return:

Competitive salary and incentive/bonus program

40% discount for you and your inner circle

Footwear & apparel uniform provided

Celebrate your birthday with a paid day off

A career in a reputable, global brand.