Customer Service Representative - Call Centre

Randstad; City of Melbourne; Hybrid; AUD 73,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

Paid training

Job summary

Randstad is seeking a Customer Service Representative for a high-volume call centre in Richmond, VIC, with hybrid options after onboarding.

The Temporary Full-Time role includes a 6-week on-site training, a rotating roster from 8:00 AM to 8:00 PM, Monday to Friday, and a start date in October. You’ll handle up to 80 calls per day and use CRM systems (Salesforce or similar) to deliver quality service.

Qualifications

• Experience in inbound high-volume customer service.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced contact centre environment.

Responsibilities

• Manage high-volume inbound calls (up to 80 per day).
• Deliver high-quality customer support while meeting benchmarks.
• Navigate CRM platforms (Salesforce or similar).
• Collaborate with team to share best practices.

Skills

Inbound calls

Customer service

CRM

Salesforce

Tools

CRM (Salesforce)

Job description

Customer Service Representative - Call Centre

Customer Service Representative (Temporary Full-Time)

Location: Richmond, VIC (Hybrid options available following initial training)

Pay Rate: $38.00 per hour + 12% Superannuation

Work Type: Temporary Full-Time 6 months

The Opportunity

Are you a customer-focused professional looking for your next career move? We are currently seeking expressions of interest and active applicants for high-volume Customer Service Representative roles with an iconic Australian brand based in Richmond. This fast-paced, high-energy contact center environment offers standard weekday rosters, competitive pay, and comprehensive paid training to set you up for long-term success.

• In-Person Assessment Centre: Tuesday, September 2nd
• Commencement Date: October 19th
• Mandatory Training: Must be fully available for a 6-week full-time training program on-site at the Richmond office (Monday to Friday, 9:00 AM - 5:00 PM). Unplanned leave during this period cannot be accommodated.

Workplace Flexibility & Roster

• Operating Hours: Full-time rotating roster between 8:00 AM and 8:00 PM, Monday to Friday.
• Balance: No weekends and standard public holidays off.
• Hybrid Work: Hybrid options (e.g., 3-4 days working from home) become available following the initial on-site onboarding period.

Key Responsibilities

• Manage high-volume inbound calls (up to 80 calls per day) and digital inquiries with efficiency and empathy.
• Deliver high-quality customer support while consistently meeting team benchmarks (handle times, quality assurance).
• Navigate CRM platforms (experience with Salesforce or similar systems is highly regarded).
• Collaborate with supportive, high-energy team members to share best practices.

What We Look For

• Previous experience in an inbound contact center, high-volume customer service, retail, or hospitality setting.
• Outstanding verbal and written communication skills with strong problem-solving capabilities.
• High reliability and commitment, especially during initial training and peak operating periods.
• Work Rights: Full working rights in Australia with full-time work capability (Australian Citizen, Permanent Resident, or valid full-time visa).
• Background Checks: Willingness to undergo standard background checks (Police Check and Drug & Alcohol screening).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.