Customer Service Representative

BlueScope; City of Launceston; On-site; AUD 55,000 - 65,000; Full time

Job summary

BlueScope's Lysaght business in Launceston, TAS is seeking a Customer Service Representative to support customers from enquiry through to order, coordinating with sales and warehouse teams. No prior steel experience required; a structured training program will help you learn products, systems and customers.

You will interact face to face, over the phone and by email, with a full-time Monday–Friday schedule and rotating start times.

Qualifications

• No prior steel/manufacturing experience required; structured training provided.
• Friendly, proactive attitude and willingness to learn.
• Excellent communication and ability to manage multiple tasks.

Responsibilities

• be a friendly first point of contact for customers face to face, over the phone and via email
• manage customer enquiries, orders and quotes from start to finish
• learn about our products and help customers find the right solution for their needs
• keep customers informed and proactively manage expectations
• work closely with our sales and warehouse teams to ensure orders are delivered as promised
• accurately enter and maintain information across our systems
• help resolve customer issues and find practical solutions
• contribute to a positive and supportive team environment

Skills

Customer service

Communication

Organisational skills

Problem solving

Teamwork

MS Office

Tools

MS Office

Job description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the team based in Launceston, TAS. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

You don’t need experience in steel, manufacturing or building products to succeed in this role. We’re open to people from a wide range of backgrounds and will provide structured training to help you learn our products, systems and customers. If you enjoy helping customers, learning new things and working as part of a team, this could be a great opportunity to start a new career with BlueScope.

You’ll be part of a supportive customer service team, helping customers with everything from enquiries and quotes through to placing orders and coordinating their requirements. You’ll interact with customers face to face, over the phone and via email, while working closely with our sales, operations and warehouse teams.

You’ll complete an initial structured training program over your first few weeks, giving you the time and support to build your product knowledge and confidence in the role.

This is a full-time permanent, Monday to Friday position. The team works across rotating start times, with some days running from 7:30 am - 4:00 pm and others from 8:30 am - 5:00 pm, coordinated within the team.

What Will You Do?

No two days will be the same. You will:

• be a friendly first point of contact for customers face to face, over the phone and via email
• manage customer enquiries, orders and quotes from start to finish
• learn about our products and help customers find the right solution for their needs
• keep customers informed and proactively manage expectations
• work closely with our sales and warehouse teams to ensure orders are delivered as promised
• accurately enter and maintain information across our systems
• help resolve customer issues and find practical solutions
• contribute to a positive and supportive team environment

More About You

For us, your attitude, willingness to learn and approach to customers and teamwork are just as important as where you’ve worked before.

We’re looking for someone who is:

• friendly, approachable and enjoys helping people
• calm and able to stay organised when things get busy
• comfortable using computers and everyday Microsoft Office programs
• confident communicating with customers and colleagues
• willing to learn new products, systems and terminology
• reliable, accountable and follows things through
• detail-focused and able to manage multiple priorities
• a team player who is happy to pitch in and support others

If you’re looking to start your career, make a career change or bring your customer service experience into a new industry, we’d encourage you to apply.

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”

Come and discover us at www.bluescope.com/auscareers

Join us, creating strength for the future.