Customer Service Representative

Colonial Group; Central Coast Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Early finish every Friday

On-site gym and fitness app access

Mental health support for you and your

Wellbeing allowance $100 per year

Health and wellbeing programs

Growth and development opportunities

Purpose-led workplace

Job summary

Sanitarium Health Food Company is seeking a Customer Service Representative to join our Customer Supply Chain Team. You will process domestic and international orders via SAP, ensure accurate and timely processing, and work with internal teams and service providers to keep our supply chain running smoothly.

You will contribute to improvements, maintain SAP master data, and support stakeholders. The role prefers SAP experience and FMCG/logistics background; on-site with benefits like early finish

Qualifications

• Strong problem-solving and analytical skills.
• Excellent communication skills, both written and verbal.
• Experience using SAP is preferred but not essential.
• Previous experience within FMCG, warehousing and logistics will be highly regarded.

Responsibilities

• Processing domestic and international customer orders through SAP.
• Collaborating with internal and external stakeholders to deliver customer outcomes.
• Investigating and resolving supply and demand issues, ensuring accurate order processing and documentation.
• Contributing to process improvements, system enhancements, and project initiatives.
• Maintaining SAP master data and keeping work instructions current.

Skills

Problem-solving

Analytical skills

Communication

SAP

Tools

SAP

Job description

Who are we?

At Sanitarium Health Food Company, we're passionate about making a positive difference to the health and wellbeing of Australians and New Zealanders. As an Australian-owned FMCG business, we're proud to be home to some of the country's most loved household brands, backed by a rich heritage and a purpose-driven culture.

The Opportunity

We're seeking expressions of interest for a Customer Service Representative to join our Customer Supply Chain Team.

In this role, you'll play a key part in delivering exceptional service to our customers by ensuring orders are processed accurately, efficiently, and on time. You'll work closely with internal teams, customers, and service providers to help keep our supply chain running smoothly while contributing to continuous improvement initiatives across the business.

What you'll be doing

• Processing domestic and international customer orders through SAP.
• Working closely with internal and external stakeholders to deliver outstanding customer outcomes.
• Investigating and resolving supply and demand issues, ensuring accurate processing of orders and documentation.
• Contributing to process improvements, system enhancements, and project initiatives.
• Maintaining SAP master data and ensuring work instructions remain current and accurate.

What you'll bring

• Strong problem-solving and analytical skills.
• Excellent communication skills, both written and verbal.
• Experience using SAP is preferred but not essential.
• Previous experience within FMCG, warehousing and logistics will be highly regarded.

What do we offer?

At Sanitarium, we support our people both at work and beyond. Benefits include:

• Early finish every Friday

• On-site gym and complimentary access to a fitness app

• Mental health support for you and your immediate family

• $100 each year to support your wellbeing journey

• Comprehensive health and wellbeing programs

• World-class growth and development opportunities and pathways

• A supportive, purpose-led workplace where you can make a positive difference

All applicants must be able to demonstrate that they have the legal right to work in Australia.

We are an organisation driven by our mission and values. If you share our passion for what we do, our products and can respect our principles then this is a great opportunity for you.

Hear why our employee’s love working at Sanitarium Health and Wellbeing, where people and purpose matter. https://www.sanitarium.com.au/about/join-our-team/working-at-sanitarium