Customer Service Representative

KWB Group; Brisbane; On-site; AUD 55,000 - 80,000; Full time

Benefits offered by this job

Job security in a full-time role

Friendly family-feel team

Full training on products/systems

Employee Assistance Program

Job summary

KWB Group, trading as Kitchen Connection, is seeking a full-time, permanent Customer Support Representative to join our Brisbane-based team. You’ll turn enquiries into design appointments, keep customers updated, and help ensure their kitchen arrives as planned.

You’ll handle inquiries by phone, email and web chat, book in-home consultations and showroom visits, and collaborate with sales, logistics and design teams to deliver a smooth customer experience.

Qualifications

• Customer service experience, ideally in a contact centre.
• Confident on the phone, including outbound calls and booking appointments.
• Warm, friendly and a great listener.
• Organised, with good time management.
• Comfortable with technology: CRM systems, Microsoft Office and phone systems like RingCentral.
• Experience in sales, scheduling or logistics, or as a team leader, is a bonus but not essential. Attitude matters most to us.

Responsibilities

• Respond quickly to phone and online enquiries.
• Make outbound calls to book in-home design consultations and showroom appointments.
• Follow up leads that aren't ready to book yet.
• Schedule check measures, installs and deliveries, and keep customers updated along the way.
• Keep customer records accurate and up to date in our CRM.
• Work closely with our sales, logistics and design teams.

Skills

Customer service

Phone skills

Active listening

Time management

Tech-savvy

CRM systems

Tools

RingCentral

Microsoft Office

Job description

Love talking to people and making things happen?

When someone decides to renovate their kitchen, it's a big deal, and you'll be the person who helps get it started. KWB Group, trading as Kitchen Connection, is looking for a full-time, permanent Customer Support Representative to join our team. You'll turn enquiries into design appointments, keep customers in the loop and make sure their kitchen arrives when and how it should.

About us

KWB Group, trading as Kitchen Connection, has been helping Australians create kitchens they love for years. We're a big business with a small-team feel: people know your name, we look out for each other, and we celebrate the wins together.

About the role

This is a full-time, permanent position based in our Head Office in Lytton. You'll look after customers by phone, email and web chat, and no two days are the same. You'll:

• Respond quickly to phone and online enquiries
• Make outbound calls to book in-home design consultations and showroom appointments
• Follow up leads that aren't ready to book yet
• Schedule check measures, installs and deliveries, and keep customers updated along the way
• Keep customer records accurate and up to date in our CRM
• Work closely with our sales, logistics and design teams

About you

• Customer service experience, ideally in a contact centre
• Confident on the phone, including outbound calls and booking appointments
• Warm, friendly and a great listener
• Organised, with good time management
• Comfortable with technology: CRM systems, Microsoft Office and phone systems like RingCentral
• Experience in sales, scheduling or logistics, or as a team leader, is a bonus but not essential. Attitude matters most to us.

What can we offer you?

• Job security in a full-time, permanent role
• A friendly, family-feel team where you're supported from day one
• Full training on our products, systems and processes
• An Employee Assistance Program for free, confidential support for you and your family
• Opportunities to grow and develop your career with us

Ready to join the Kitchen Connection family?