Kitchen Design Support Specialist

KWB Group; Brisbane; On-site; AUD 55,000 - 80,000; Full time

Benefits offered by this job

Job security in a full-time role

Friendly family-feel team

Full training on products/systems

Employee Assistance Program

Job summary

KWB Group, trading as Kitchen Connection, is seeking a full-time, permanent Customer Support Representative to join our Brisbane-based team. You’ll turn enquiries into design appointments, keep customers updated, and help ensure their kitchen arrives as planned.

You’ll handle inquiries by phone, email and web chat, book in-home consultations and showroom visits, and collaborate with sales, logistics and design teams to deliver a smooth customer experience.

Qualifications

• Customer service experience, ideally in a contact centre.
• Confident on the phone, including outbound calls and booking appointments.
• Warm, friendly and a great listener.
• Organised, with good time management.
• Comfortable with technology: CRM systems, Microsoft Office and phone systems like RingCentral.
• Experience in sales, scheduling or logistics, or as a team leader, is a bonus but not essential. Attitude matters most to us.

Responsibilities

• Respond quickly to phone and online enquiries.
• Make outbound calls to book in-home design consultations and showroom appointments.
• Follow up leads that aren't ready to book yet.
• Schedule check measures, installs and deliveries, and keep customers updated along the way.
• Keep customer records accurate and up to date in our CRM.
• Work closely with our sales, logistics and design teams.

Skills

Customer service

Phone skills

Active listening

Time management

Tech-savvy

CRM systems

Tools

RingCentral

Microsoft Office

Job description

KWB Group, trading as Kitchen Connection, is seeking a full-time, permanent Customer Support Representative to join our Brisbane-based team. You’ll turn enquiries into design appointments, keep customers updated, and help ensure their kitchen arrives as planned.

You’ll handle inquiries by phone, email and web chat, book in-home consultations and showroom visits, and collaborate with sales, logistics and design teams to deliver a smooth customer experience.