Customer Service Representative

Maxiparts People, Safety & Payroll; Adelaide; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Ongoing training

Competitive salary

Employee Assistance Program

NAWO membership

Job summary

MaxiPARTS in Adelaide is seeking a Customer Service Representative, internally classified as a Parts Interpreter, to join our team. You will help customers identify trailer parts, process orders and provide practical solutions in a fast-paced environment.

In this role you will deliver friendly service in-store, by phone and online, collaborate with warehouse teams, and build product knowledge to support customers confidently.

Qualifications

• Previous experience in customer service, internal sales, parts, automotive, transport, warehousing or a similar environment.
• Strong communication and computer literacy skills.
• A positive, can-do attitude with a willingness to learn and grow.
• Commitment to health, safety, and teamwork.

Responsibilities

• Deliver friendly and professional customer service in-store, by phone, and online.
• Assist customers with orders, quotes, and product enquiries (training provided).
• Work closely with warehouse and branch teams to ensure smooth operations.
• Learn to identify the right trailer parts and solutions using our catalogues and systems.
• Build strong customer relationships while developing your technical product knowledge.

Skills

Customer service

Internal sales

Parts knowledge

Automotive industry

Transport experience

Computer literacy

Tools

CRM software

Catalogue systems

Job description

Are you a customer-focused professional who enjoys solving problems, helping customers and working in a fast-paced environment?

At MaxiPARTS, we're Australia's leading trailer parts supplier, and we're looking for a Customer Service Representative to join our team at our Adelaide Branch.

While advertised externally as a Customer Service Representative, this position is internally classified as a Parts Interpreter. You'll combine great customer service with product and parts support, helping customers identify what they need, processing orders and providing practical solutions.

If you have experience in customer service, internal sales, automotive parts, trucks, transport, warehousing or a similar industry, this could be a great next step.

What You'll Do

Reporting to the Branch Manager, you'll be an important point of contact for our customers and will support them with enquiries, orders and product solutions.

Your responsibilities will include:

• Deliver friendly and professional customer service in-store, by phone, and online
• Assist customers with orders, quotes, and product enquiries (training provided)
• Work closely with warehouse and branch teams to ensure smooth operations
• Learn to identify the right trailer parts and solutions using our catalogues and systems
• Build strong customer relationships while developing your technical product knowledge

About You

You're a proactive, detail-oriented professional who thrives in fast-paced environments. You'll bring:

• Previous experience in customer service, internal sales, parts, automotive, transport, warehousing or a similar environment
• Strong communication and computer literacy skills
• A positive, can-do attitude with a willingness to learn and grow
• A commitment to health, safety, and teamwork
• Mechanical aptitude is a plus, but not required

Who are we and what's on offer?

As an ASX listed company, MaxiPARTS is one of Australia's leading independent commercial truck and trailer parts distribution companies. In other words, we are a commercial & industrial parts powerhouse. With national reach, we are well-placed to support customers on a local and national level.

Our company values guide the way we do business, and we are committed to building an empowered and diverse culture that reflects the customers we support.

Here's what you can expect:

• A friendly, supportive work environment where your contributions matter
• Ongoing training and development to grow your skills and career
• Competitive salary based on experience
• Employee Assistance Program for your wellbeing
• Access to NAWO (National Association of Women in Operations) membership for professional growth and networking

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Applicants must have the right to work in Australia. Shortlisted candidates will be contacted and may be required to complete a medical assessment, including drug and alcohol testing.