Sales Specialist

Reckon; North Sydney Council; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Coaching and mentoring program

Fully stocked kitchens

Work from home 2 days per week

Job summary

Reckon is hiring a Business Development Manager to drive revenue growth and adoption of Reckon One, Australia’s best value accounting software. The role covers full sales cycles, product demonstrations, and partner collaboration, with training and a clear path to a Senior BDM.

The successful candidate will engage online and face-to-face with clients, manage accounts, support implementations, and contribute to product improvements through feedback and market insights.

Qualifications

• Experience with accounting software
• Background as accountant or bookkeeper preferred
• Experience in B2B technology sales
• Experience in channel sales in the accounting space

Responsibilities

• New business: achieve new business sales targets in line with company strategy and KPIs.
• Account growth: grow and retain reseller accounts in line with strategy and KPIs.
• Account management: develop communication plans to keep accounts engaged.
• Churn management: reduce churn through product adoption and follow-up with churned clients.
• Implementation support: assist clients with Wabi/Wabi setup within their business process.
• Create and update resources for the sales and implementation process.
• Ensure sales and reporting processes are current and enhanced.
• Deliver training programs to enable team to support, sell, and operate Wabi software.
• Represent Reckon at industry trade shows, conferences, and webinars.
• Gather customer feedback and relay to the business for product improvement.
• Advocate for customers and identify upsell opportunities.
• Handle customer complaints and resolve.
• Consult with leadership on business trends to develop services/products.
• Submit regular account and activity reports.

Skills

Accounting software

Accountant/bookkeeper background

B2B technology sales

Channel sales

Industry knowledge (accounting/book-

Job description

We’re a modern tech company that helps people and businesses change the way they operate – for the better. Our mission? To create technology that helps turn ambition into accomplishment.

We specialise in software, but we’re also more than just a technology company. Our experienced people, services and solutions provide businesses, accountants and lawyers with the tools and support they need to be successful.

Make a difference. What is the role?

The Business Development Manager drives revenue growth and adoption of Reckon One, Australia’s best value accounting software. The role involves managing the full sales process, including product demonstrations, account management, and prospecting, across both online and face-to-face channels. Working closely with Reckon’s accounting and bookkeeping partners, the BDM helps expand product reach to their clients. This is an entry-level role with full training provided and clear progression opportunities to a Senior BDM position.

Responsibilities

• New Business – Achieve new business sales targets in line with company strategy and agreed KPI’s.
• Account Growth – Grow and retain existing and new reseller accounts in line with company strategy and agreed KPI’s.
• Account Management – develop communication plans to ensure existing accounts are engaged with on a regular basis.
• Churn Management – reduce churn risk through an effective product adoption strategy and proactively follow up with churned clients to understand reasons for deactivating Wabi software.
• Implementation – Support the client with the implementation process to ensure that Wabi is configured correctly within the business operation.
• Manage and contribute to the process of writing, editing, and updating resources for the WABI sales and implementation process.
• Ensure that sales and reporting processes are up to date and enhanced on a regular basis.
• Design and deliver internal and external training programs that ensure the team can support, sell, and operate Wabi software to the highest standard.
• Represent Reckon by attending and delivering presentations and workshops at industry related trade shows and conferences around Australia and New Zealand.
• Represent Reckon by presenting webinars and product demonstrations.
• Gather customer feedback and regularly and relay that data back to the business to ensure continual product improvement.
• Being a customer advocate - representing customers in the context of the company’s vision.
• Upselling - identifying opportunities for account growth and/or offering additional services that will lead to an increase in sales revenue.
• Firefighting - dealing with customer complaints and finding the best solution.
• Consult with Reckon leadership on business trends with a view to developing new services, products, and distribution channels.
• Submit weekly and monthly account and activity reports and ensure data is accurate.

Ideally you'll have

• Knowledge of Accounting Software is an advantage.
• Experience working as an Accountant or Bookkeeper.
• Experience in B2B technology sales.
• Experience in channel sales.
• Experience in the accounting or bookkeeping industries.
• Wellbeing activities throughout the year from painting classes to R U OK initiatives
• Paid parental leave, life leave and study leave
• Social committee running events all year round and social clubs to bond with people with similar interests
• Free counselling services through our Employee Assistance Program
• Coaching and mentoring program to excel your career
• Recognition tool open to all employees to nominate great work
• Fully stocked kitchens
• Work from home 2 days per week and flexible work hours