Customer Service Operators - Darwin Airport

Menzies Aviation; Darwin; On-site; AUD 48,000 - 68,000; Full time

Job summary

Menzies Aviation in Darwin Airport is seeking Customer Service Operators to greet travellers from around the world and guide them through check-in, bag drop, boarding gates and arrivals.

You will follow safety, security and airline procedures, keep customers informed, and respond flexibly as priorities change in a fast-paced, real-time environment.

Join a global, people‑powered team with full training and clear development opportunities across the aviation network.

Responsibilities

• Greet customers and assist with check-in, bag drop, boarding, and arrivals.
• Follow safety, security and airline procedures, keeping customers informed.
• Provide a friendly, reliable service in a fast-paced airport environment.
• Be adaptable to changing priorities and undergo full training.

Job description

Customer Service Operators - Darwin Airport

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

The part you'll play

As the face of Menzies Aviation and the airline you are representing, you'll be the sunny start to all sorts of journeys for all kinds of people. Greeting customers from all over the world, you'll assist and guide them through every step of their journey through the airport. From check-in and bag drop, to boarding gates and arrivals, you'll ensure customers are kept well-informed and are in the right place at the right time. Following safety, security and airline-specific procedures, you'll put our customers - and their customers - needs at the heart of everything you do. You'll be part of a friendly organisation who values the part their people play. You'll see that there's no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it's a world in itself, where every day brings a new experience. So, you'll enjoy plenty of variety and development opportunities and you'll have our full support and training, for the whole of your career journey with us.

What you'll need to bring:

Customer, team and safety focus

A respectful, friendly and supportive approach

Reliability, punctuality and organisational skills

Flexibility and the ability to adapt to changing priorities and situations

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass and a valid driving licence. You will also be required to complete Medical, Drug and Alcohol testing.

Safety, Security and Compliance

ALL employees have a responsibility and duty whilst at work to:

Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work

Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company

Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons

Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety

Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual

Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures

Fully understand the company health and safety policy

Attend training courses as may be arranged by the Company

Engage with MORSE and follow our code principlesYou can find these detailed in ourHealth and Safety Manual

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Your application will include the following questions:

• Do you have customer service experience?
• How many years' experience do you have in the aviation industry?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?
• Are you willing to undergo a pre-employment medical check?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Service Representative?
• Do you have a current Australian driver's licence?
• Do you have a current Police Check (National Police Certificate) for employment?

Airlines/Aviation More than 10,000 employees

We are an independent, time-critical logistics specialist serving the airline industry.

Air passengers and cargo shippers demand the best, and our airline customers deliver it. At Menzies Aviation, we believe that the service they provide in the air should be matched by the service they receive on the ground.

From Touchdown to Takeoff

At more than 140 airport locations across 6 continents, we offer landside and airside services tailored to our customers’ needs; timed to their schedules; and delivered by teams with the knowledge, tools and passion to set standards rather than chase them.

We are an independent, time-critical logistics specialist serving the airline industry.

Air passengers and cargo shippers demand the best, and our airline customers deliver it. At Menzies Aviation, we believe that the service they provide in the air should be matched by the service they receive on the ground.

From Touchdown to Takeoff

At more than 140 airport locations across 6 continents, we offer landside and airside services tailored to our customers’ needs; timed to their schedules; and delivered by teams with the knowledge, tools and passion to set standards rather than chase them.

What can I earn as a Customer Service Representative