Customer Service & Operations Representative (Casual)

Australia WTH Pty Limited; Rockhampton Regional; On-site; AUD 40,000 - 57,000; Part time

Benefits offered by this job

Free Staff Parking

Performance bonuses

Wellbeing program

Discounts on retail, fitness, cinema

Employee discounts on car rentals

Mental Health Support (EAP)

Comprehensive training

Job summary

Avis Budget Group, Rockhampton Airport is seeking a casual Customer Service role to greet customers, handle rental bookings, and support daily operations at the counter. You will manage transactions, assist with inquiries, and help prepare vehicles for rental in a dynamic travel hub.

The role requires a valid Australian driver’s licence and the ability to work a rotating roster including weekends and evenings. Training is provided to help you grow within the team.

Qualifications

• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.
• Full and valid Australian driver’s licence.
• Availability to work a rotating roster (including weekends, evenings, and public holidays).

Responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of our vehicles according to company standards.
• Inspecting vehicles for any damages that occurred during the previous rentals.

Skills

Customer service

Retail experience

Interpersonal skills

Booking systems

Tools

Booking software

Job description

Start Your Career Journey at Rockhampton Airport with Avis Budget Group! Dreaming of a role where every day brings something new? Join us at Rockhampton Airport, and become part of a team that helps travellers create unforgettable experiences. If you thrive in a fast-paced, dynamic environment and love the buzz of international travel, this is your chance to be at the heart of it all. Your next adventure starts here. Ready to take our operations to new heights? Career Snapshot: Rockhampton Airport, QLD Location Casual Role 3-4 days per week Free Staff Parking $34.96ph + Loadings + Performance Bonuses

Rockhampton Queensland Australia

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What We’re Looking For

• A full and valid Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits

• $34.96ph + loadings + performance bonuses
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group 24/7
• Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions. Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

A vehicle rental provider of choice for travellers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.