Customer Operations Team Lead — Flexible, Impactful Leader

Inner West Council

Sydney

Hybrid

AUD 114,000 - 125,000

Full time

4 days ago

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Benefits offered by this job

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Job summary

Inner West Council invites applications for a Team Leader – Customer Operations to drive high-quality service across multiple channels. You will lead a customer-focused team, oversee daily operations, and push continuous improvement to enhance the customer experience.

The role requires strong leadership and stakeholder management, with support for flexible work arrangements. Permanent appointment with remuneration aligned to council pay scales: $114,377.12-$124,670.52 per annum plus 12%

Qualifications

Experience leading or supervising customer experience teams in a customer-focused environment.
Strong knowledge of customer service operations across multiple channels and sites with communication and stakeholder engagement skills.
Ability to coach, motivate and develop employees and lead teams through change.
Experience managing customer experience quality and service standards.
Ability to manage competing priorities in a fast-paced environment.
Experience analysing customer service information using CRM and reporting tools.

Responsibilities

Lead the delivery of exceptional customer experiences across multiple service channels.
Inspire and develop a customer-focused team, oversee day-to-day operations.
Drive continuous improvement and team success.
Read and implement the Position Description to meet requirements and conditions.