Customer Service & Operations Coordinator

Waste Clear; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Full-time position

Competitive salary and benefits

Opportunities to develop

Job summary

Waste Clear is seeking a capable and motivated Customer Service & Operations Coordinator to join our growing team in Wetherill Park. This is a hands-on role coordinating customer enquiries, daily service issues and operational requirements within a fast moving waste and logistics business.

You will work closely with drivers, the operations team, accounts staff and customers to solve problems, coordinate services and ensure each day runs smoothly.

Responsibilities

• Coordinating customer requests and daily service requirements
• Communicating with drivers and the operations team regarding collections, access issues and service changes
• Investigating missed services, customer concerns and operational issues
• Reviewing driver photos, service records and GPS information to resolve customer enquiries
• Handling inbound calls and emails professionally and providing timely updates
• Arranging additional collections, bin deliveries, exchanges and service changes
• Preparing quotations and assisting customers with new service enquiries
• Maintaining accurate customer, service and site information within our systems
• Assisting with invoicing, accounts receivable and customer payment follow ups
• Completing data entry, reporting and general office administration
• Working across departments to ensure reliable and efficient service delivery
• Identifying opportunities to improve operational processes and the customer experience

Skills

Customer service

Operations coordination

Logistics

Administration

Problem solving

Communication skills

MS Excel

Outlook

Xero

WasteEdge

Tools

WasteEdge

Xero

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Service & Operations Coordinator

Waste Clear is seeking a capable and motivated Customer Service & Operations Coordinator to join our growing team in Wetherill Park.

This is a hands on coordination role where you will help manage customer enquiries, daily service issues and operational requirements within a fast moving waste and logistics business.

You will work closely with our drivers, operations team, accounts staff and customers to solve problems, coordinate services and ensure each day runs smoothly. The role also includes administration, inbound sales and accounts support, providing excellent exposure to different areas of the business.

This position would suit someone who enjoys taking ownership, solving practical problems and working in an environment where no two days are the same.

About the role

Waste Clear is seeking a capable and motivated Customer Service & Operations Coordinator to join our growing team in Wetherill Park.

This is a hands on coordination role where you will help manage customer enquiries, daily service issues and operational requirements within a fast moving waste and logistics business.

You will work closely with our drivers, operations team, accounts staff and customers to solve problems, coordinate services and ensure each day runs smoothly. The role also includes administration, inbound sales and accounts support, providing excellent exposure to different areas of the business.

This position would suit someone who enjoys taking ownership, solving practical problems and working in an environment where no two days are the same.

What you will be doing

• Coordinating customer requests and daily service requirements
• Communicating with drivers and the operations team regarding collections, access issues and service changes
• Investigating missed services, customer concerns and operational issues
• Reviewing driver photos, service records and GPS information to resolve customer enquiries
• Handling inbound calls and emails professionally and providing timely updates
• Arranging additional collections, bin deliveries, exchanges and service changes
• Preparing quotations and assisting customers with new service enquiries
• Maintaining accurate customer, service and site information within our systems
• Assisting with invoicing, accounts receivable and customer payment follow ups
• Completing data entry, reporting and general office administration
• Working across departments to ensure reliable and efficient service delivery
• Identifying opportunities to improve operational processes and the customer experience

What we are looking for

• Previous experience in customer service, operations, logistics, administration or a coordination role
• Experience within waste management, transport, logistics, construction, trades or another service based industry is highly regarded
• Strong problem solving skills and the ability to make practical decisions
• Confidence communicating with customers, drivers and team members
• Excellent verbal and written communication skills
• Strong organisational skills with the ability to manage competing priorities
• A high level of attention to detail and accuracy
• The ability to work independently and take ownership of tasks
• Confidence using Microsoft Outlook, Word and Excel
• Experience using WasteEdge and Xero is preferred but not essential
• A positive attitude and willingness to support different areas of the business

Why join Waste Clear?

• Secure full time position with an established Australian owned business
• Work closely with our fleet, drivers and daily waste operations
• Take ownership of service issues and deliver practical solutions
• Enjoy a varied role combining operations, customer service, accounts and sales
• Supportive team environment where your contribution is recognised
• Competitive salary and benefits package
• Genuine opportunities to develop into operations, account management or other areas of the business

About Waste Clear

Waste Clear is a leading provider of waste management and recycling solutions throughout the Sydney metropolitan area. With more than 20 years of industry experience, we are committed to delivering reliable service, practical solutions and exceptional customer support.

Our business continues to grow, creating opportunities for motivated team members who want to build a long term career and make a meaningful contribution to our operations.

If you are organised, confident, solutions focused and ready to take ownership of a varied operational role, we would like to hear from you.