Customer Service Officer – Sunshine Coast

Clayton's Towing Service; Nambour; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Above-award wages

Day and night shifts available

Onboarding and ongoing training

Supportive team culture

Career growth opportunities

Employee Assistance Program (EAP)

Stability with a large Queensland tow/

Job summary

Clayton’s Towing Service is seeking a Customer Service Representative to join our Nambour office on the Sunshine Coast. You will be the first point of contact for Queensland customers, handling inquiries and resolving problems with professionalism.

In this role you’ll work with Dispatch, police, insurers, and roadside providers to ensure smooth service delivery. A customer-first mindset and strong communication are essential for success in our family-owned business.

Qualifications

• Previous experience in a customer service role; call centre experience highly regarded.
• Excellent verbal and written communication skills.
• Strong computer and administrative capabilities.
• Great problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Strong time management and organisational skills.
• Positive attitude and willingness to learn.
• Availability to work a rotating roster, including weekends.

Responsibilities

• Deliver outstanding customer service across a high-volume inbound call environment.
• Respond to customer inquiries promptly and professionally.
• Assist customers by providing information and connecting them with the right teams.
• Work closely with the Dispatch team via phone, radio, and email communications.
• Liaise with Queensland Police, TMR, insurers, roadside assistance providers, and other stakeholders.
• Support day-to-day administrative functions within the office.
• Help create a positive customer experience during what can often be a stressful situation.

Skills

Customer service

Call centre experience

Verbal & written communication

Computer skills

Administrative skills

Problem solving

Multitasking

Time management

Willingness to learn

Positive attitude

Team collaboration

Job description

Customer Service Representative – Sunshine Coast

About Clayton’s Towing Service

Founded in 1970, Clayton’s Towing Service has grown from a single handcrafted tow truck into one of Australia’s largest towing and recovery operators. With multiple depots across Queensland and a team of more than 175 dedicated professionals, we are proud of our reputation for reliability, innovation, and exceptional customer service.

Join Queensland’s Leading Towing & Recovery Team

Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? At Clayton’s Towing Service, we’re looking for a motivated and customer-focused Customer Service Representative to join our Head Office team in Nambour. As the first point of contact for customers across Queensland, you’ll play a critical role in providing support, solving problems, and ensuring every interaction is handled with professionalism and care. This is an exciting opportunity to join a well-established Queensland family business that values its people, invests in their development, and offers genuine career progression.

What You’ll Be Doing

• Deliver outstanding customer service across a high-volume inbound call environment
• Respond to customer enquiries promptly and professionally
• Assist customers by providing information and connecting them with the right teams
• Work closely with our Dispatch team via phone, radio, and email communications
• Liaise with Queensland Police, TMR, insurers, roadside assistance providers, and other stakeholders
• Support day-to-day administrative functions within the office
• Help create a positive customer experience during what can often be a stressful situation

What We’re Looking For

• Previous experience in a customer service role, with call centre experience highly regarded
• Excellent verbal and written communication skills
• Strong computer and administrative capabilities
• Great problem-solving skills and attention to detail
• The ability to multitask and work effectively in a fast-paced environment
• Strong time management and organisational skills
• A positive attitude and willingness to learn
• Availability to work a rotating roster, including occasional weekends

Why Join Clayton’s?

At Clayton’s, our people are the heart of our success. We’ve been supporting Queensland communities since 1970 and continue to grow because of the dedication of our incredible team.

What We Offer

• Above-award wages
• Day and night shifts available
• Comprehensive onboarding and ongoing training
• Supportive and close-knit team culture
• Genuine career growth and development opportunities
• Employee Assistance Program (EAP)
• Stability with one of Queensland’s largest and most respected towing companies

All applications will be treated as confidential.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all races, ages, genders, and abilities to apply.

Due to the high volume of applicants, only successful applicants will be contacted for the next step in the recruitment process. We do not accept applications from employment agencies.