Customer Service Champion - Towing & Recovery (Sunshine Coast)

Clayton's Towing Service; Nambour; In loco; AUD 52.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Above-award wages

Day and night shifts available

Onboarding and ongoing training

Supportive team culture

Career growth opportunities

Employee Assistance Program (EAP)

Stability with a large Queensland tow/

Descrizione del lavoro

Clayton’s Towing Service is seeking a Customer Service Representative to join our Nambour office on the Sunshine Coast. You will be the first point of contact for Queensland customers, handling inquiries and resolving problems with professionalism.

In this role you’ll work with Dispatch, police, insurers, and roadside providers to ensure smooth service delivery. A customer-first mindset and strong communication are essential for success in our family-owned business.

Competenze

• Previous experience in a customer service role; call centre experience highly regarded.
• Excellent verbal and written communication skills.
• Strong computer and administrative capabilities.
• Great problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Strong time management and organisational skills.
• Positive attitude and willingness to learn.
• Availability to work a rotating roster, including weekends.

Mansioni

• Deliver outstanding customer service across a high-volume inbound call environment.
• Respond to customer inquiries promptly and professionally.
• Assist customers by providing information and connecting them with the right teams.
• Work closely with the Dispatch team via phone, radio, and email communications.
• Liaise with Queensland Police, TMR, insurers, roadside assistance providers, and other stakeholders.
• Support day-to-day administrative functions within the office.
• Help create a positive customer experience during what can often be a stressful situation.

Conoscenze

Customer service

Call centre experience

Verbal & written communication

Computer skills

Administrative skills

Problem solving

Multitasking

Time management

Willingness to learn

Positive attitude

Team collaboration

Descrizione del lavoro

Clayton’s Towing Service is seeking a Customer Service Representative to join our Nambour office on the Sunshine Coast. You will be the first point of contact for Queensland customers, handling inquiries and resolving problems with professionalism.

In this role you’ll work with Dispatch, police, insurers, and roadside providers to ensure smooth service delivery. A customer-first mindset and strong communication are essential for success in our family-owned business.