Customer Service Officer - SOPA 14092026

Secure Parking; New South Wales; Sur place; AUD 45 000 - 65 000; Plein temps

Résumé du poste

Secure Parking Pty Ltd as trustee for Secure Kings Unit Trust is seeking a Customer Service Officer to welcome customers, handle inquiries and enforce rules with professionalism. The role is based across multiple car parks and requires a friendly, energetic team player who can remain calm under pressure.

You'll contribute to a safe, clean environment, deliver outstanding service to customers, clients and staff, and be flexible for event-based shifts, including weekends and evenings, where needed.

Qualifications

• Excellent customer service skills and ability to enforce rules politely.
• Pride in car park presentation and environment.
• Strong problem-solving abilities.
• Flexible schedule, including weekends and evenings; shifts not guaranteed.
• Australian driving license (full unrestricted or provisional).
• Visa holders encouraged to apply.

Responsabilités

• Provide exceptional customer service and enforce rules firmly but politely.
• Maintain car park presentation.
• Resolve problems as they arise and assist customers.
• Work event-based shifts, including weekends and evenings when required.
• Support customers across multiple locations.

Connaissances

Customer service excellence

Car park presentation

Problem solving

Flexible schedule

Driving license

Availability for weekends/evenings

Description du poste

Customer Service Officer - SOPA 14092026

Energetic:You can tackle any situation with enthusiasm and determination.

Enthusiastic:You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic:You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members.

Your can do attitude and friendly, outgoing nature is what we're looking for.

• Excellent customer service skills and can implement rules firmly but politely
• Take pride in car park presentation
• Ability to solve problems
• Flexibility to work on an event-based schedule, including weekends and evenings, as required.Note that shifts are not guaranteed
• Multiple locations
• Visa holders encouraged to apply
• Must have an Australian full unrestricted driving license or Provisional Driver's License
• Ability to work under different space and weather condition.

Secure Parking Pty Ltd as trustee for Secure Kings Unit Trust is the largest commercial car park operator in Australia and operates over 500 car parks across Australia & New Zealand. Our Customer Service Officers are the key to our success by making parking a welcome part of our customer's journey.

We offer a safe, friendly and inclusive workplace and we reward, recognise and promote our people based on behaviours that demonstrate our values and deliver exceptional customer service.