Customer Service Officer Rah Switchboard

Sa Health; Adelaide; On-site; AUD 66,000 - 70,000; Part time

Benefits offered by this job

Salary packaging up to $2,650 for MEAL

Salary packaging – up to $9,010 for SH

Pre-tax super & novated lease options

Safe connections

Recognition & growth

Flexible work options

Paid leave with loading

Health & fitness perks

Wellbeing support

Job summary

Central Adelaide Local Health Network (CALHN) invites applications for a part-time administrative role at the Royal Adelaide Hospital. You will be the first point of contact, handling frontline and switchboard inquiries and delivering confidential, responsive service to patients, staff and visitors.

Responsibilities include paging, emergency calls, and clear information delivery while building strong relationships across CALHN and external services. Night shifts are required as part of the role.

Qualifications

• Calm, customer focused approach in a busy service environment.
• Clear communication and positive customer relationships.
• Ability to manage difficult situations calmly and professionally.
• Prioritise tasks, meet deadlines and solve problems.
• Experience using computerised administrative and office systems.
• Commitment to confidentiality, safety and equal opportunity principles.

Responsibilities

• Be the welcoming voice of the Royal Adelaide Hospital and provide responsive service.
• Respond to frontline, telephone and switchboard enquiries.
• Manage paging, emergency calls and prompt message delivery.
• Provide clear information and direction per procedures.
• Build positive relationships across CALHN and external services.

Skills

Customer service

Communication

Conflict management

Teamwork

Prioritising tasks

Computerised systems

Job description

Job no:

Work type: Part time

Location: Adelaide CBD

Categories: Administration, Business and Management

Central Adelaide Local Health Network (CALHN)

The Royal Adelaide Hospital

Salary ASO-2 $66,442 - $69,504 p.a.(pro rata) + super + salary packaging

Permanent part-time working 22.5 hours per week

Please note shift work - Majority of shifts required to fulfil are NIGHT shifts.

About CALHN

At Central Adelaide (CALHN), we’re shaping the future of health through excellence in clinical care, research, and innovation. As South Australia’s largest health network, we deliver exceptional, safe and connected healthcare - for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it’s expected, but because our values guide us to be our best. Find out more about CALHN sites and services, our stories and the opportunities to be part of CALHN.

About the Role

Be the welcoming voice of the Royal Adelaide Hospital, providing responsive, confidential service to patients, staff and visitors.

• Respond to frontline, telephone and switchboard enquiries
• Manage paging, emergency calls and prompt message delivery
• Provide clear information and direction in line with procedures
• Build positive relationships across CALHN and external services
• Deliver high quality, customer focused administrative support

About You

You’ll bring a calm, customer focused approach and confidence in a busy service environment.

• Communicate clearly and build positive customer relationships
• Manage difficult situations calmly and professionally
• Prioritise tasks, meet deadlines and solve problems
• Use computerised administrative and office systems
• Apply confidentiality, safety and equal opportunity principles

Why You’ll Love It Here - CALHN benefits that matter

We know that a great career is about more than just the work you do, it’s also about the support you receive. At CALHN, you’ll enjoy :

• Salary packaging – up to $9,010 for living expenses + $2,650 for meals & entertainment + pre-tax super & novated lease options
• Safe connections – be part of a culture of safety and connectivity, focusing on outcomes and continuous improvements
• Recognition & growth – celebrate success and explore opportunities across CALHN’s many sites
• Flexible work options – speak to us about flexibility options for this role to suit your lifestyle
• Paid leave – with leave loading for rest and recharge
• Health & fitness perks – discounted access to Fitness Passport & free flu vaccinations
• Wellbeing support – Employee Assistance Program for you & your family

Diversity & Inclusion

We’re committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.

Application Information

Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.

Curious about this role? Connect with Cleah Francis, Administration Coordinator - Switchboard

Applications close: 11:55 pm, Sunday, 13 September 2026