Switchboard Operator

NSW Health; Kingswood; On-site; AUD 49,000 - 51,000; Part time

Benefits offered by this job

Salary packaging

Novated Leasing

Education opportunities

Employee Assistance Program

Fitness Passport

Job summary

NBMLHD is seeking a Telephonist Level 2 at Nepean Hospital on a temporary part-time basis up to 29/11/2026. You will manage incoming calls, emergency communications, paging, and patient information while maintaining accurate records and supporting after-hours services.

The role requires excellent verbal communication, high attention to detail, and the ability to work rotating shifts across a 24/7 roster within a busy hospital environment, collaborating with clinical and non-clinical staff.

Qualifications

• Experience operating a multi-line switchboard with high call volumes.
• Excellent verbal communication with diverse stakeholders.
• Accurate recording and handling of information across systems.

Responsibilities

• Manage incoming calls, emergency communications and paging.
• Provide patient information and hospital information requests.
• Maintain accurate movement and operational records and support after-hours services.
• Coordinate communication across clinical and non-clinical staff.

Skills

Multi-line switchboard

High call volume handling

Verbal communication

Interpersonal skills

Record keeping

Team collaboration

Keyboard/data entry

Job description

Employment Type: Temporary Part Time (up to 29/11/2026)

Position Classification: Telephonist Level 2

Location: Nepean Hospital

Remuneration: $35.74 - $37.20 per hour

Requisition ID: REQ680239

Applications Close: 06/09/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

Be the vital connection that keeps Nepean Hospital communicating, informed and responsive 24 hours a day. As a Switchboard Operator, you will play a pivotal role in delivering professional, customer-focused telephony and administrative support services that contribute to the efficient and safe operation of the hospital.

In this temporary part-time position, you will manage incoming calls, emergency communications, paging services, patient enquiries and hospital information requests. You will maintain accurate patient movement and operational records, support after-hours services, and facilitate effective communication between clinical, non-clinical and external stakeholders, while ensuring compliance with organisational policies and procedures. As a key member of the team, you will help coordinate critical communication across the hospital and community. The successful applicant will be required to work a 24/7 rotating roster, including morning, day, afternoon, night, weekend and public holiday shifts.

Benefits available to eligible NBMLHD employees

Opportunity for extra tax savings through Salary Packaging

Novated Leasing

Great education opportunities through Education Training Service which offers over 110 courses each year

Access to our Employee Assistance Program (EAP) for staff and family members

Fitness Passport

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards

For assistance with applying through the NSW Health Career Portal please click here.

What you will bring to the role

• Demonstrated experience operating a multi-line or multi-extension switchboard and effectively managing high volumes of concurrent calls while maintaining accuracy, professionalism and customer service standards.
• Demonstrated experience using effective verbal communication and interpersonal skills to engage with a diverse range of stakeholders, including patients, visitors, clinical staff and external service providers.
• Demonstrated experience accurately recording, communicating and maintaining information through written messages, electronic systems, databases and hard-copy records, with a strong attention to detail.
• Demonstrated ability to work both autonomously and collaboratively within a multidisciplinary team, including the ability to exercise sound judgement and adapt to changing operational priorities.
• Demonstrated computer literacy and experience using multiple information systems, with proficient keyboard, data entry and information management skills.
• Demonstrated reliability, flexibility and commitment to supporting a 24-hour service, including the ability to work rotating shifts and respond to changing operational requirements.
• Demonstrated ability to prioritise competing tasks and manage workload effectively in a busy, high-pressure environment while consistently meeting service standards and organisational requirements.
• Demonstrated experience in a frontline customer service role, including the ability to use problem-solving, conflict resolution and negotiation skills to achieve effective outcomes in challenging situations.

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.