Customer Service Officer RAH Switchboard

Health; Adelaide; Hybrid; AUD 66,000 - 70,000; Part time

Benefits offered by this job

Salary packaging

Safe connections

Recognition & growth

Flexible work options

Paid leave

Health & fitness perks

Wellbeing support

Job summary

The Royal Adelaide Hospital in Adelaide CBD is seeking a part-time Customer Service Officer for the switchboard, delivering welcoming, confidential service to patients, staff and visitors.

You will respond to frontline enquiries, manage paging and emergency calls, provide clear information, build relationships across CALHN, and deliver high-quality administrative support.

Qualifications

• Calm, customer-focused approach in a busy service environment.
• Clear communication and ability to build positive customer relationships.
• Ability to manage difficult situations calmly and professionally.
• Prioritise tasks, meet deadlines and solve problems.
• Experience using computerised administrative and office systems.
• Commitment to confidentiality, safety and equal opportunity.

Responsibilities

• Respond to frontline, telephone and switchboard enquiries.
• Manage paging, emergency calls and prompt message delivery.
• Provide clear information and direction in line with procedures.
• Build positive relationships across CALHN and external services.
• Deliver high quality, customer focused administrative support.

Skills

Customer service

Clear communication

Conflict management

Task prioritisation

Computerised systems

Confidentiality

Tools

Computerised office systems

Job description

Customer Service Officer RAH Switchboard

Job no: 948430
Work type: Part time
Location: Adelaide CBD
Categories: Administration, Business and Management

• The Royal Adelaide Hospital


• Salary ASO-2 $66,442 -$69,504 p.a.(pro rata) + super + salary packaging


• Permanent part-time working 22.5 hours per week


• Please note shift work - Majority of shifts required to fulfil are NIGHT shifts.

About CALHN At Central Adelaide (CALHN), we’re shaping the future of health through excellence in clinical care, research, and innovation. As South Australia’s largest health network, we deliver exceptional, safe and connected healthcare - for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact - not because it’s expected, but because our values guide us to be our best. Find out more about CALHN sites and services , our stories and the opportunities to be part of CALHN .

About the Role

Be the welcoming voice of the Royal Adelaide Hospital, providing responsive, confidential service to patients, staff and visitors.

• Respond to frontline, telephone and switchboard enquiries


• Manage paging, emergency calls and prompt message delivery


• Provide clear information and direction in line with procedures


• Build positive relationships across CALHN and external services


• Deliver high quality, customer focused administrative support

About You

You’ll bring a calm, customer focused approach and confidence in a busy service environment.

• Communicate clearly and build positive customer relationships


• Manage difficult situations calmly and professionally


• Prioritise tasks, meet deadlines and solve problems


• Use computerised administrative and office systems


• Apply confidentiality, safety and equal opportunity principles

Why You’ll Love It Here - CALHN benefits that matter

We know that a great career is about more than just the work you do, it’s also about the support you receive. At CALHN, you’ll enjoy :

• Salary packaging - up to $9,010 for living expenses + $2,650 for meals & entertainment + pre-tax super & novated lease options


• Safe connections - be part of a culture of safety and connectivity , focusing on outcomes and continuous improvements


• Recognition & growth - celebrate success and explore opportunities across CALHN’s many sites


• Flexible work options - speak to us about flexibility options for this role to suit your lifestyle


• Paid leave - with leave loading for rest and recharge


• Health & fitness perks - discounted access to Fitness Passport & free flu vaccinations


• Wellbeing support - Employee Assistance Program for you & your family

Diversity & Inclusion

We’re committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.

Application Information

• Please refer to the role description for essential educational/vocational qualifications that may be required 948430 RD Customer Service Officer RAH Switchboard.pdf


• Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.

Curious about this role?

Connect with

Cleah Francis, Administration Coordinator - Switchboard Phone: [phone]
E-mail: [e-mail]

Applications close: 11:55 pm, Sunday, 13 September 2026

Be the welcoming voice of the Royal Adelaide Hospital. Bring your customer service skills to a role where every call and interaction matters.

Be the welcoming voice of the Royal Adelaide Hospital. Bring your customer service skills to a role where every call and interaction matters.

Job Ref: 948430

Go to the SA Health Career Website for how to apply , and Australian and International applicant guidelines for more information

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position